Subject: Ticket Assigned - Conversation with Alhumdullilah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 13:20:23 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alhumdullilah Alhumdullilah                    Hi           04:38 PM, 04th Mar                     Alhumdullilah                             04:40 PM, 04th Mar                     Alhumdullilah                             04:40 PM, 04th Mar                     Alhumdullilah                    I had ordered this yesterday           04:41 PM, 04th Mar                     Alhumdullilah                    But hijab is missing           04:41 PM, 04th Mar                     Alhumdullilah                    Kindly check           04:41 PM, 04th Mar                     Alhumdullilah                    This is azra           04:41 PM, 04th Mar                   Mohammad                   Good Afternoon Dear Cutomer, Thank you for contacting us, This is Khalid, I will be happy to help you.           04:48 PM, 04th Mar                   Mohammad                   Thank you for sharing the order id.           04:51 PM, 04th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           04:51 PM, 04th Mar                   Mohammad                   Hi Azra, could you please share with us the image of the item which you have received so that we can check and assist you accordingly.           04:52 PM, 04th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           04:55 PM, 04th Mar                   Mohammad                   Hi Azra, I have not received a response from you still, please confirm if we are still connected?           05:01 PM, 04th Mar                     Alhumdullilah                    Hi           05:01 PM, 04th Mar                     Alhumdullilah                    Will send now           05:02 PM, 04th Mar                     Alhumdullilah                             05:03 PM, 04th Mar                     Alhumdullilah                             05:05 PM, 04th Mar                   Mohammad                   Thank you for sharing the images.           05:05 PM, 04th Mar                   Mohammad                   Kindly note that we will create the return request in this condition cause we are not able to ship the missing item.           05:08 PM, 04th Mar                     Alhumdullilah                    No no           05:08 PM, 04th Mar                     Alhumdullilah                    I don’t want to return it           05:09 PM, 04th Mar                   Mohammad                   In this scenario we can provide you the voucher of amount equivalent to the item value.           05:13 PM, 04th Mar                     Alhumdullilah                    U mean I will get a voucher and still get to keep the item           05:14 PM, 04th Mar                   Mohammad                   Kindly note that the voucher will be of missing item value.           05:15 PM, 04th Mar                     Alhumdullilah                    Ok yes please           05:15 PM, 04th Mar                     Alhumdullilah                    Kindly give me the voucher for the missing item           05:15 PM, 04th Mar                   Mohammad                   We can offer you the voucher of amount AED 25.           05:16 PM, 04th Mar                     Alhumdullilah                    Thanks           05:16 PM, 04th Mar                   Mohammad                   Thank you for the confirmation.           05:17 PM, 04th Mar                   Mohammad                   We will forward it to the voucher team to create the voucher and will update you once it will created via the email.           05:17 PM, 04th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           05:18 PM, 04th Mar                     Alhumdullilah                    Sure           05:18 PM, 04th Mar                   Mohammad                   Is there anything else I can assist you with?           05:18 PM, 04th Mar                     Alhumdullilah                    No thank you           05:19 PM, 04th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:19 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5788981