Subject: Ticket Assigned - Conversation with Ali Bassam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 13:14:27 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ali Bassam Ali Bassam                    Hi how are you           04:44 PM, 04th Mar                     Ali Bassam                    Could you please update me about my shipment           04:44 PM, 04th Mar                     Ali Bassam                    To collect           04:44 PM, 04th Mar                     Ali Bassam                    Order # 8417390514           04:45 PM, 04th Mar                     Ali Bassam                    I’m travelling tonight           04:45 PM, 04th Mar                     Ali Bassam                    And need to collect it ASAP           04:45 PM, 04th Mar                   Mohammad                   Good Evening Ali, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           04:49 PM, 04th Mar                     Ali Bassam                             04:50 PM, 04th Mar                     Ali Bassam                    Please khaled could you inquire about this request           04:50 PM, 04th Mar                   Mohammad                   Thank you for sharing the details.           04:54 PM, 04th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           04:54 PM, 04th Mar                     Ali Bassam                    Please           04:54 PM, 04th Mar                   Mohammad                   Hi Ali I am still checking.           04:57 PM, 04th Mar                   Mohammad                   Kindly stay with us.           04:57 PM, 04th Mar                     Ali Bassam                    Ok           04:58 PM, 04th Mar                     Ali Bassam                    Waiting           04:58 PM, 04th Mar                   Mohammad                   We see that you have placed your order on Mar 4, 2023 and the expected date of collection of your order is Mar 5, 2023           04:58 PM, 04th Mar                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           04:59 PM, 04th Mar                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           04:59 PM, 04th Mar                     Ali Bassam                    Can you cancel the order           04:59 PM, 04th Mar                     Ali Bassam                    I’m traveling tonight           05:00 PM, 04th Mar                     Ali Bassam                    I thought will be ready by tonight           05:00 PM, 04th Mar                     Ali Bassam                    Can you call me?           05:01 PM, 04th Mar                   Mohammad                   If you want to connect with us you can contact us on this number : 18-00-871           05:02 PM, 04th Mar                   Mohammad                   Also note that we are not able to cancel the order at this moment as it is already in processing at the warehouse.           05:03 PM, 04th Mar                   Mohammad                   Is there anything else I can assist you with?           05:08 PM, 04th Mar                     Ali Bassam                    I ordered last night and told me that the same will be ready for collect tomorrow           05:08 PM, 04th Mar                     Ali Bassam                    So today is the day           05:08 PM, 04th Mar                     Ali Bassam                    I called them three times and not eesponding           05:09 PM, 04th Mar                   Mohammad                   As per the details you have placed your order on Mar 4, 2023 and the expected date of collection of your order is Mar 5, 2023.           05:09 PM, 04th Mar                     Ali Bassam                    Responding           05:09 PM, 04th Mar                     Ali Bassam                    I’m travelling tonight           05:09 PM, 04th Mar                     Ali Bassam                    I cant collect tomorrow           05:09 PM, 04th Mar                     Ali Bassam                    How to cancel           05:09 PM, 04th Mar                     Ali Bassam                    Please no solution but cancelling it           05:09 PM, 04th Mar                   Mohammad                   Ok, then we will forward it to the concerned team to cancel the order and will update you via the email.           05:10 PM, 04th Mar                     Ali Bassam                    Ok           05:10 PM, 04th Mar                   Mohammad                   We request you to kindly allow us some time so that we can dot the needful for you.           05:10 PM, 04th Mar                     Ali Bassam                    Please           05:11 PM, 04th Mar                     Ali Bassam                    As fast as you can           05:11 PM, 04th Mar                   Mohammad                   Is there anything else I can assist you with?           05:11 PM, 04th Mar                     Ali Bassam                    Apart of forwarding my request to concerned department to cancel the order no nothing           05:11 PM, 04th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:13 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5788949