Subject: Ticket Assigned - Conversation with Rana Mahdy
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 08:51:06 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rana Mahdy Rana Mahdy                    Good afternoon           12:30 PM, 04th Mar                     Rana Mahdy                    I made an order but I think there was a problem with payment           12:30 PM, 04th Mar                     Rana Mahdy                    It was technically           12:30 PM, 04th Mar                     Rana Mahdy                    But I didn't know so I kept on processing the method more than one time           12:31 PM, 04th Mar                     Rana Mahdy                    And you send me three messages with different order number           12:31 PM, 04th Mar                     Rana Mahdy                    I don't understand if you are going to deduct all these amounts of money           12:31 PM, 04th Mar                   Mohammad                   Good Afternoon Rana, Thank you for contacting us, This is K
 halid, How may I assist you today?           12:34 PM, 04th Mar                     Rana Mahdy                             12:35 PM, 04th Mar                     Rana Mahdy                             12:35 PM, 04th Mar                     Rana Mahdy                             12:35 PM, 04th Mar                   Mohammad                   Thank you for sharing the details.           12:36 PM, 04th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           12:36 PM, 04th Mar                   Mohammad                   Thank you for your patience.           12:39 PM, 04th Mar                   Mohammad                   We have checked that you have tried to order multiple times but the payment for the order ids 9417420676 and 9417420719 has been unsuccessful.           12:40 PM, 04th Mar                     Rana Mahdy                    Okay so the third trial was successful or notb           12:41 PM, 04th Mar                
    Mohammad                   And for the order ids 9417420728, 9417420735 and 9417423395 the payment is under the Verifying payment.           12:41 PM, 04th Mar                     Rana Mahdy                    I don't understand sorry           12:41 PM, 04th Mar                     Rana Mahdy                    Okay I need you please to cancel one of them           12:42 PM, 04th Mar                   Mohammad                   These order are more likely to cancel automatically.           12:42 PM, 04th Mar                     Rana Mahdy                    As I am afraid of extra deduction from my card           12:42 PM, 04th Mar                     Rana Mahdy                    Both of them ??           12:42 PM, 04th Mar                     Rana Mahdy                    Is it because of the promo code           12:42 PM, 04th Mar                   Mohammad                   Kindly note that the amount has not been captured at our end.           12:46 PM, 04th Mar            
        Mohammad                   Hence your orders did not placed successfully.           12:46 PM, 04th Mar                   Mohammad                   Is there anything else I can assist you with?           12:49 PM, 04th Mar                     Rana Mahdy                    No thank you           12:50 PM, 04th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:50 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5787176