Subject: Ticket Assigned - Conversation with Sunil
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 08:21:30 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sunil Sunil                    Good morning           11:57 AM, 04th Mar                     Sunil                    I want to know know about the status of the order no. 8417375278 places by me           11:58 AM, 04th Mar                   Mohammad                   Good Afternoon Sunil, Thank you for contacting Max, This is Khalid, I will be happy to help you.           12:00 PM, 04th Mar                   Mohammad                   Thank you for sharing the order id.           12:03 PM, 04th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           12:03 PM, 04th Mar                   Mohammad                   Thank you for your patience.           12:04 PM, 04th Mar                   Mohammad                   We'd like to confirm you that order 8417375278 has not been placed successfully as th
 e payment from your credit card used has been unsuccessful.           12:04 PM, 04th Mar                   Mohammad                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           12:04 PM, 04th Mar                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           12:04 PM, 04th Mar                     Sunil                    But the money is deducted from my account. Even I got the message from our bank           12:06 PM, 04th Mar                   Mohammad                   We request you to kindly contact your bank to confirm the same information.           12:09 PM, 04th Mar                   Mohammad                   Sorry for the previous response.           12:13 PM, 04th Mar                   Mohammad        
            I have checked again and found the payment was captured again and a new order was placed successfully which is: 8417376990           12:14 PM, 04th Mar                   Mohammad                   Is there anything else I can assist you with?           12:18 PM, 04th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:20 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5786993