Subject: Ticket Assigned - Conversation with Carol
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 07:54:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Carol Carol                    Hullo there! I bought shoes online and they are big. How can i return them           11:36 AM, 04th Mar                     Carol                             11:37 AM, 04th Mar                   Mohammad                   Good Afternoon Carol, Thank you for contacting Max, This is Khalid, I will be happy to help you.           11:41 AM, 04th Mar                     Carol                    How many days do i need to return them           11:42 AM, 04th Mar                     Carol                    Can I return them to any store or you can pick them since i bought them online           11:43 AM, 04th Mar                   Mohammad                   Kindly note that you have 14 days from the date of delivery or the collection of your order to return the items.           11:43 AM, 04th Mar                     Carol                    I bought it online. Is it okay to return to any max store. And what do I need when I arrive at the store           11:47 AM, 04th Mar                   Mohammad                   Here’s what you need to do for the store return.   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.           11:49 AM, 04th Mar                   Mohammad                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           11:49 AM, 04th Mar                   Mohammad                   Receive your refund: After we check your returns, we'll process your refund.           11:49 AM, 04th Mar                   Mohammad                   If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:50 AM, 04th Mar                   Mohammad                   Is there anything else I can assist you with?           11:50 AM, 04th Mar                     Carol                    Okay thanks           11:52 AM, 04th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           11:54 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5786866