Subject: Ticket Assigned - Conversation with Michelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 15:03:36 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Michelle Michelle                    Hi good afternoon           06:51 PM, 02nd Mar                     Michelle                             06:53 PM, 02nd Mar                     Michelle                    This is my order 8417018145... by mistake  I put the place to pick up in Al Fanar Branch.... can you please send in in Al Salam branch?           06:54 PM, 02nd Mar                     Michelle                    Thank you and have a nice day           06:54 PM, 02nd Mar                   Mohammad                   Good Evening Michelle, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           06:55 PM, 02nd Mar                     Michelle                    Hi... can u please help me with my order?           06:55 PM, 02nd Mar                   Mohammad                   We have checked and found that you have placed this order : 8417018145 for the Salem Al Mubarak Branch           06:56 PM, 02nd Mar                     Michelle                    Yes           06:57 PM, 02nd Mar                     Michelle                    Please change it in Al Salam branch           06:57 PM, 02nd Mar                     Michelle                    My mistake i press it wrong           06:57 PM, 02nd Mar                   Mohammad                   We are sorry to inform you that as per our policy we won't be able to change your collection location once the order has been placed successfully.           06:58 PM, 02nd Mar                     Michelle                    OK then           06:58 PM, 02nd Mar                   Mohammad                   Is there anything else I can assist you with?           06:58 PM, 02nd Mar                     Michelle                    Can you check when it will be available to pick up?           06:59 PM, 02nd Mar                   Mohammad                   We see that you have placed your order on Mar 2, 2023 and the expected date of collection of your order is on Mar 4, 2023.           07:00 PM, 02nd Mar                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           07:00 PM, 02nd Mar                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           07:01 PM, 02nd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:03 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5779882