Subject: Note Added - [#5660928] Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 14:14:52 +0000 (UTC)

Hi ,    Centrepoint Mirdif City Centre added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5660928    Subject:  Feedback or suggestions   Requester: Dr Mohan Ramachandran    Note Content:   <div style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
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<div style="font-family:Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<i>Dear Akshay,</i>
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<i>Good evening.</i>
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<i>We have contacted the customer and apologized on the matter .</i>
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<i>Customer felt happy now upon receiving the call and the way we talk .</i>
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<i>Hence from your side please close the incident .</i>
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<i>Thanks &amp; Regards,</i>
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<div style="font-family:Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<i>HARI MENON</i>
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<i>CP MCC</i>
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<i>Store code - 21015</i>
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<i>050-3452315</i>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 2, 2023 4:02 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint Mirdif City Centre &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Ops Cpmirdifcitycentre &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5660928] - Feedback or suggestions
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<div class="x_MsoNormal">Hi <a id="OWAAM62146FD3BCB545FFBD2CC9ED2BDAC6E1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</div>
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<div class="x_MsoNormal">Assist to arrange call back from store and close the case as customer is back in the UAE now.</div>
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<div class="x_MsoNormal">Customer Name- Dr. Mohan Ramachandran, </div>
<div class="x_MsoNormal">Customer Contact Number- 0557164637 or 0569975057</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Regards,</div>
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<div class="x_MsoNormal">
<img width="122" height="58" id="x__x0000_i1027" alt="Logo

Description automatically generated" style="width:1.2708in; height:.6041in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzUzNDgwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kUnPZF0XcoIRIiCIJpMSEG3AqECpksePsfK5ROMaOXA" data-id="2044013534808"><b><span style="font-size:12.0pt"></span></b>
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Mohammed Yasser &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, February 13, 2023 4:41 PM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint Mirdif City Centre &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Ops Cpmirdifcitycentre &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5660928] - Feedback or suggestions</div>
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<div class="x_MsoNormal">Hi Akshay </div>
<div class="x_MsoNormal">Both numbers ( phones) are switched off no respond for last 2 days
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<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">Stay Safe
</span></div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">THX and Best Regards </span></div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black"> </span></div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">M.YASSER</span></div>
<div class="x_MsoNormal" style="background:white"><i><span style="font-size:12.0pt; color:#212121; background:white">056 2511985</span></i></div>
<div class="x_MsoNormal" style="background:white">
<i><span style="font-size:12.0pt; color:#212121; background:white"> 052 9287855</span></i><span style="color:#201F1E"></span>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, February 10, 2023 12:49 PM<br>
<b>To:</b> Mohammed Yasser &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Mirdif City Centre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ops Cpmirdifcitycentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5660928] - Feedback or suggestions</div>
</div>
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<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Hi <a id="OWAAMD03C2BC787F442C1A2AAA70275C7854E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mohammed</span></a>,</div>
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<div class="x_MsoNormal">Thanks for the update. Arrange a callback from store to the customer to inform and apologize for the incident and confirm to close the case.</div>
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<div class="x_MsoNormal">Regards,</div>
<div>
<div class="x_MsoNormal">
<img width="122" height="58" id="x_Picture_x0020_2" alt="Logo

Description automatically generated" style="width:1.2708in; height:.6041in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzUzNDgwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kUnPZF0XcoIRIiCIJpMSEG3AqECpksePsfK5ROMaOXA" data-id="2044013534808"><b><span style="font-size:12.0pt"></span></b>
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
</div>
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<b>From:</b> Mohammed Yasser &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, February 9, 2023 7:39 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Mirdif City Centre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ops Cpmirdifcitycentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5660928] - Feedback or suggestions</div>
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<div class="x_MsoNormal">HI Jainul </div>
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<div class="x_MsoNormal">After checking the CCTV and investigation with same cashier along with other 2 cashiers and 1 staff of SPL kindly find the below statement  :
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<li class="x_MsoListParagraph" style="margin-left:0in">Cashier did say 1047 AED by mistake , but when the customer get aggressive the cashier apologized and use the word joking to try solve the issue , how ever the customer was still angry and attacking him
 .</li>
<li class="x_MsoListParagraph" style="margin-left:0in">After the customer finish his transaction and start to move cashier start to serve another customer , however the customer came back start to shout and say why you are talking shit my back to both cashiers
 and 1 staff from SPL brand team , </li>
<li class="x_MsoListParagraph" style="margin-left:0in">Again both cashiers apologize and explain they was not talking about him they discussing linking the floor staff sale who serve the other customer .</li>
<li class="x_MsoListParagraph" style="margin-left:0in">At the end the customer told all the team that “YOU SHOULD TREAT YOUR CUSTOMER AS YOUR GOD “ !!!!!!</li>
<li class="x_MsoListParagraph" style="margin-left:0in">And then all was just quiet  with no respond at all .
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<div class="x_MsoNormal">Pervious statement been collected from  3 cashiers &amp; 1 SPL floor staff all agree of same .</div>
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<span style="font-size:12.0pt; color:black">Stay Safe a</span><span style="color:black">nd Wear Face Mask
</span><span style="font-size:12.0pt; color:black"> </span>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">THX and Best Regards </span></div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black"> </span></div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">M.YASSER</span></div>
<div class="x_MsoNormal" style="background:white"><i><span style="font-size:12.0pt; color:#212121; background:white">056 2511985</span></i></div>
<div class="x_MsoNormal" style="background:white">
<i><span style="font-size:12.0pt; color:#212121; background:white"> 052 9287855</span></i><span style="color:#201F1E"></span>
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<b>From:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, February 9, 2023 1:59 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Mirdif City Centre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ops Cpmirdifcitycentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Yasser &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5660928] - Feedback or suggestions</div>
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<div class="x_MsoNormal">HI <a id="OWAAMA811B78B12B9482CB73F1E127BEA4E4B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mohammed Yasser</span></a>
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<div class="x_MsoNormal">Kindly request to investigate on the following customer complain and update the status asap..</div>
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<div class="x_MsoNormal"><span style="font-size:10.0pt">Best Regards!</span></div>
<div class="x_MsoNormal"><span style="font-size:10.0pt">M.Hussain</span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, February 9, 2023 1:44 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Mirdif City Centre
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ops Cpmirdifcitycentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5660928] - Feedback or suggestions</div>
</div>
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<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Hi <a id="OWAAM047C88DD50C841988B47D5BC24DFB051" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</div>
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<div class="x_MsoNormal">Assist for below complaint.</div>
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<div class="x_MsoNormal">Customer Name- Dr. Mohan Ramachandran, </div>
<div class="x_MsoNormal">Customer Contact Number- 0557164637 or 0569975057 </div>
<div class="x_MsoNormal">Store Name-Mirdif City Center  </div>
<div class="x_MsoNormal">Sales Associate : Christine Nahabwe </div>
<div class="x_MsoNormal">Sales Assoc Number: 242469 Cashier Number: 264951 </div>
<div class="x_MsoNormal">Bill Number 02-02-23/8;09/07772/21015/103/1041 </div>
<div class="x_MsoNormal"> Tax Invoice: 21015108077220230202</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Regards,</div>
<div>
<div class="x_MsoNormal">
<img width="122" height="58" id="x_Picture_x0020_58" alt="Logo

Description automatically generated" style="width:1.2708in; height:.6041in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzUzNDgwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kUnPZF0XcoIRIiCIJpMSEG3AqECpksePsfK5ROMaOXA" data-id="2044013534808"><b><span style="font-size:12.0pt"></span></b>
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, February 4, 2023 3:36 PM<br>
<b>To:</b> Praveen Jawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5660928] - Feedback or suggestions</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Problem Statement- Staff Compalint</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Customer Name- Dr. Mohan Ramachandran, </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Customer Contact Number- 0557164637 or 0569975057 </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Store Name-Mirdif City Center  </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Sales Associate : Christine Nahabwe </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Sales Assoc Number: 242469 Cashier Number: 264951 </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Bill Number 02-02-23/8;09/07772/21015/103/1041 </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247"> Tax Invoice: 21015108077220230202 </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Customer is reporting that " The Cashier informed me the bill is AED1047, then I asked him how come it is AED 1047. For which, he replied saying that it is AED 147 only and he was joking.
 I said, you cannot joke sitting in cash counter and he really do not know in what mood I was. My wife was not feeling well, we wanted to finish it and go home sooner because of my wife health. After advising him not to joke with money matters, for which he
 said I looked like a friendly person".</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">"Anyway, I said it is okay and started to go out, then I found he and his two colleagues were laughing at us. What mistake I did for them to behave like this and laugh at us? This is very
 insulting to any customer. This shows, they have 0.0000000% respect to the customer who visit your place. I would like to register my complaint against the following sales person "</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Kindly look into this concern and do needful.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Reena</span></div>
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</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">5660928:1125156</span><span style="font-size:10.5pt; font-family:-Apple-System">
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