Subject: Note Added - [#4631346] Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 13:28:11 +0000

Hi ,    Subendu Das (TCS) added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4631346    Subject:  Refund   Requester: Irene Mohan    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Akshay ,</div>
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<div class="MsoNormal">Please share the Card Slip and Invoice copy for me to get this done.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Subendu Das</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, March 2, 2023 5:24 PM<br>
<b>To:</b> Jimmy Panwala &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; cp dh &lt;[email-masked]&gt;; Alinwalt Clement &lt;[email-masked]&gt;; Jay AnnFacal
 &lt;[email-masked]&gt;; Subendu Das (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Faizan Khan &lt;[email-masked]&gt;; CP Dubai Mall &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Prasanth Purushothaman Nair &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain
 &lt;[email-masked]&gt;; Sivaram Grandhe &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4631346] - Refund</div>
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<div class="MsoNormal">Hi <a id="OWAAM025813F15AC7485382DD45016D1DD5B4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Subendu Das (TCS)</span></a>,</div>
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<div class="MsoNormal">As per customer claim refund not done.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzUyOTc4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1uZg9G0yNrc0NQ2qjhvLkuEBPMAJUel1GXkaZjqmR7U" data-id="2044013529781" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Jimmy Panwala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 2, 2023 4:39 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alinwalt Clement &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay AnnFacal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Subendu Das (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sivaram Grandhe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4631346] - Refund</div>
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<div class="MsoNormal"><span style="color:#1F3864">+++ Subendu</span></div>
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<div class="MsoNormal"><span style="color:#1F3864"><a id="OWAAM0548765DA5C8419ABE5569689EE36054" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a> – can you share further
 details with Subendu to check and trace the return? </span></div>
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<div class="MsoNormal"><span style="color:#1F3864">Regards,</span></div>
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<div class="MsoNormal"><span style="color:#1F3864">Jimmy Panwala</span></div>
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<div class="MsoNormal"><span style="color:#1F3864">+971 50 477 5849</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 1 March 2023 12:11 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jimmy Panwala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alinwalt Clement &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay AnnFacal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sivaram Grandhe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4631346] - Refund</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi  Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Any update on the following concern?<br>
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Kindly update us on the below, did not hear from the relevant team.<br>
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Invoice number : 2147610116220220607<br>
Amount  : 348 AED <br>
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As per the customer, he returned some items, but till now he hasn't received the refund now customer is asking for swift form.<br>
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Regards, <br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 24 Feb at 1:11 PM
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alinwalt</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assist to resolve the refund issue.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 21, 2023 4:32 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jimmy Panwala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alinwalt Clement &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jay AnnFacal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sivaram Grandhe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4631346] - Refund AED.348- Maestro</span></div>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alinwalt Clement</span></a>
<a id="OWAAM3BEA65C09B0C448E9C460A43722F8B2C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jay AnnFacal</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Any update on the below?</span></div>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 13, 2023 11:13 AM<br>
<b>To:</b> cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jimmy Panwala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alinwalt Clement &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay AnnFacal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed
 Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sivaram Grandhe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4631346] - Refund AED.348- Maestro</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi
<a id="OWAAMD67827B51A87403AB9BAD3B645F432F0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alinwalt</span></a>
<a id="OWAAM62BB612B6C504C0E963D07BC72D7FB87" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jay</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Could you please assist with the below refund issue as Jimmy is on leave and customer is calling for refund.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;border:solid windowtext 1.0pt;padding:0in'><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzUyOTc4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Yii68A3qWmM_PbO2Xt3i0yp16p9nNRxTPJ57SFOYgs0" data-id="2044013529782" alt="Image removed by sender. Logo

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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, January 11, 2023 6:20 PM<br>
<b>To:</b> Jimmy Panwala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed
 Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fw: [#4631346] - Refund AED.348- Maestro</span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Dear Mr. Jimmy,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Please be advised that one customer is complaining that her refund was not yet been given back. The customer purchased on June 7,2022 in Dubai Mall
 but came to Dubai Hills on June 9,2022 to return the items. As per NI on the trail mail they are not able to locate the transaction and were asking for the card slip where it is not available anymore. Kindly advise on the same as the customer called and follow
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Thanks,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Gladys</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</span><span class="h3vit"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:black;background:white'>See 4 more messages</span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'> cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, January 11, 2023 6:17 PM<br>
<b>To:</b> merchanthd &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> NI (NIAuth) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mirgul Kozukeeva &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4631346] - Refund AED.348- Maestro</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Dear Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please be informed that Original purchase card slip is not available, but the card number used during purchase and card refund is the same.
 attached the card slip for your reference. Below card number on below the refund slip is the same with the card of customer and the amount (purchase and refund amount)was the same.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>CP-DH</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'> NI (MerchantHD) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, January 9, 2023 1:12 PM<br>
<b>To:</b> cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> NI (NIAuth) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mirgul Kozukeeva &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4631346] - Refund AED.348- Maestro</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>With reference to your email, kindly be noted that we unable to locate the mentioned transaction, we need original transaction date and amount or full card number to be able
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<b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#003366'>Fathy Mahmoud</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#003366'>Please provide your feedback through the survey link: <u>
<a href="https://www.surveymonkey.com/r/RP3GDXD" rel="noreferrer"><span style="color:#003366">https://www.surveymonkey.com/r/RP3GDXD</span></a></u></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#00B294'>Classification - Internal Use</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 6, 2023 7:07 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; NI (MerchantHD) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> NI (NIAuth) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mirgul Kozukeeva &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4631346] - Refund AED.348- Maestro</span>
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<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:red'>CAUTION:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'> This email has originated from outside Network.global domain.</span><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:red'>DO
 NOT</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:red'>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Dear Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Please be informed that the purchase slip was not available anymore since it was purchased last June 07,2022 in Dubai Mall and came for refund in
 Dubai Hills on June 9,2022. Kindly be advised that only card refund slip and purchase invoice is available.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Thanks,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Gladys</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, January 6, 2023 3:03 PM<br>
<b>To:</b> merchanthd &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> NI (NIAuth) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mirgul Kozukeeva &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4631346] - Refund AED.348- Maestro</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="text-decoration:none">@cp dh</span></a>,</span></div>
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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> NI (MerchantHD) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 2, 2023 12:25 PM<br>
<b>To:</b> cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> NI (NIAuth) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mirgul Kozukeeva &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4631346] - Refund AED.348- Maestro</span>
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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 slip to be able to assist.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#003366'>Best Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:#003366'>Fathy Mahmoud</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#003366'>Please provide your feedback through the survey link: <u>
<a href="https://urldefense.com/v3/__https:/www.surveymonkey.com/r/RP3GDXD__;!!Mu36Kg!byGN3WOt7656nDHB8pxh2mzLM9LTYjKi4jr-F6FrheodL8JTOn6xOBmnb_7f-euMct5HPiIVQXDmXjqSCWVa-g%24" rel="noreferrer">
<span style="color:#003366">https://www.surveymonkey.com/r/RP3GDXD</span></a></u></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#00B294'>Classification - Internal Use</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, December 30, 2022 10:39 PM<br>
<b>To:</b> NI (MerchantHD) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> NI (NIAuth) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mirgul Kozukeeva &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fw: [#4631346] - Refund AED.348- Maestro</span>
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<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:red'>CAUTION:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'> This email has originated from outside Network.global domain.</span><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:red'>DO
 NOT</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:red'>
</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'>click links or open attachments unless you recognize the sender and know that the content is safe.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Dear Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Kindly update the status of the request below as the customer was asking for an update. Please see attached filled refund form as per your
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thanks,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Gladys</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'> cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, December 29, 2022 11:26 AM<br>
<b>To:</b> merchanthd &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> NI (NIAuth) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mirgul Kozukeeva &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4631346] - Refund AED.348</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span class="xxxxelementtoproof"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Dear Team,</span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span class="xxxxelementtoproof"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Please find attached a refund request form as per your request and kindly do the needful as customer called already
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<span class="xxxxelementtoproof"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Gladys</span></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'> NI (MerchantHD) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, November 15, 2022 7:23 PM<br>
<b>To:</b> cp dh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> NI (NIAuth) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mirgul Kozukeeva &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faizan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; CP Dubai Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4631346] - Refund AED.348</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This is to kindly inform you that MAESTRO card related refunds is not supported on the terminal.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hence, the refunds for CUP/MAESTRO needs to be manually processed at our end by filling up the attached excel template and sending the request at
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#00B294'>Classification - Internal Use</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> cp dh &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
<br>
<b>Sent:</b> Friday, November 11, 2022 10:29 PM<br>
<b>To:</b> NI (NIAuth) &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 NI (MerchantHD) &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;<br>
<b>Cc:</b> Mirgul Kozukeeva &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Faizan Khan &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 Jainul Ameer Mohammed Hussain &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;;
 CP Dubai Mall &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;<br>
<b>Subject:</b> Fw: [#4631346] - Refund AED.348</span>
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<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:red'>CAUTION:</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'> This email has originated from outside Network.global domain.</span><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:red'>DO
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Dear Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please be informed that a customer came in the store last June 9,2022 where they return an item amounting of aed.348/- we had processed the
 same but as per customer the amount was not yet returned back to his account. Kindly see attached card slip for your reference.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Thanks,
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Gladys</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'> CP Dubai Mall &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>&gt;<br>
<b>Sent:</b> Friday, November 11, 2022 10:15 PM<br>
<b>To:</b> cp dh &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>&gt;<br>
<b>Cc:</b> Mirgul Kozukeeva &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>&gt;;
 Faizan Khan &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>&gt;;
 Jainul Ameer Mohammed Hussain &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>&gt;<br>
<b>Subject:</b> Fw: [#4631346] - Refund</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>
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<span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Hi Gladys,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Can you follow up this card refund which was done in dubai hills...</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Thanks &amp; Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Samantha</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>Head Cashier</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>CP Dubai Mall</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Segoe UI",sans-serif;color:black'>058-2544301</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>From:</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'> Centrepoint &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>&gt;<br>
<b>Sent:</b> Saturday, July 23, 2022 3:37 AM<br>
<b>To:</b> CP Dubai Mall &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>&gt;<br>
<b>Cc:</b> Jainul Ameer Mohammed Hussain &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>&gt;;
 Escalations Dxbteam &lt;</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>&gt;<br>
<b>Subject:</b> Fwd: [#4631346] - Refund</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'>
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<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>Hi Team,<br>
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Kindly update us on the below, thank you for your help!<br>
Invoice number : 2147610116220220607<br>
Amount : 348 AED <br>
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As per the customer, he returned some items, but till now he hasn't received the refund .<br>
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Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>ATTENTION: Network International discourages its correspondents from sending cardholder 'Personal Account Number(s)'- 'PAN' via Emails and accordingly Network International
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 disclaims liability for any misuse of PAN sent through email. Notwithstanding this, if you choose to use email to send cardholder PAN details, Network International recommends masking of PAN data (Example:123456xxxxxx1234) or sending it attached in a password
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