Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 07:53:05 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">Dear Support Team,</span>
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<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">This has been raised on January 30, 2023 and still there's been no progress yet.</span>
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<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">Your customer service rep whom I spoke to mentioned about some ongoing system updates asking me to call back.</span>
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<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">Please note that I've 2 returns for the same order number
</span><span style="font-family:Helvetica, Arial, sans-serif;margin:0px;color:rgb(0, 185, 229);text-align:left;background-color:rgb(255, 255, 255)"><a href="https://www.centrepointstores.com/qa/en/my-account/order/4712274141?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_QA_en" target="_blank" rel="noreferrer" style="margin:0px" class="ContentPasted0"><span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">4712274141</span></a></span><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; text-align: left; background-color: rgb(255, 255, 255); font-size: 11pt; display: inline !important" class="ContentPasted0">.
 See below details and let me know if I am going to receive my refund or not.</span><span style="font-size: 11pt"></span>
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Your<span class="ContentPasted3"> </span><span class="markb5kvr3te6 ContentPasted3" style="margin:0px">refund</span><span class="ContentPasted3"> </span>is on its way</td>
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Hi Sulav Thami, we have successfully processed your<span class="ContentPasted3"> </span><span class="markb5kvr3te6 ContentPasted3" style="margin:0px">refund</span><span class="ContentPasted3"> </span>for
 return<span class="ContentPasted3"> </span><span style="margin:0px;color:rgb(0, 185, 229)" class="ContentPasted3">1003833719</span><span class="ContentPasted3"> </span>for order<span class="ContentPasted3"> </span><span style="margin:0px;color:rgb(0, 185, 229)"><a href="https://www.centrepointstores.com/qa/en/my-account/order/4712274141?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_QA_en" target="_blank" rel="noreferrer" style="margin:0px" class="ContentPasted3">4712274141</a></span>.</td>
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<strong class="ContentPasted1">Order Details</strong>
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Item</div>
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Description</div>
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Total Price</div>
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<td align="left" style="border-width:0px"><a href="https://www.centrepointstores.com/qa/en/p/164819633?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_QA_en" target="_blank" rel="noreferrer" style="margin:0px" class="ContentPasted1"><img width="100%" style="margin:0px;padding:20px 0px 0px;max-width:135px" src="https://media.centrepointstores.com/i/centrepoint/PNTBT-03TAN-PNTBT-03-SMMSM22031022_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c"></a></td>
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<td align="left" style="font-weight:600;padding:8px 0px 0px;border-width:0px"><strong class="ContentPasted1">SHOEMART</strong></td>
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Duchini Men's Textured Chelsea Boots</td>
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Color: Brown</td>
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Size: 43</td>
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Quantity: 1</td>
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QAR 279</td>
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Total</td>
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<strong class="ContentPasted1">QAR 279</strong>
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Total Refund Amount</td>
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<strong class="ContentPasted1">QAR 279</strong>
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Items that are cancelled or refunded are not eligible for Shukrans.</td>
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Your<span class="ContentPasted2"> </span><span class="mark9hsedcrhr ContentPasted2" style="margin:0px">refund</span><span class="ContentPasted2"> </span>is on its way</td>
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<td align="left" style="color:rgb(51, 51, 51);font-size:16px;text-align:left;border-width:0px;line-height:20px" class="ContentPasted2">
Hi Sulav Thami, we have successfully processed your<span class="ContentPasted2"> </span><span class="mark9hsedcrhr ContentPasted2" style="margin:0px">refund</span><span class="ContentPasted2"> </span>for
 return<span class="ContentPasted2"> </span><span style="margin:0px;color:rgb(0, 185, 229)" class="ContentPasted2">1003833891</span><span class="ContentPasted2"> </span>for order<span class="ContentPasted2"> </span><span style="margin:0px;color:rgb(0, 185, 229)"><a href="https://www.centrepointstores.com/qa/en/my-account/order/4712274141?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_QA_en" target="_blank" rel="noreferrer" style="margin:0px" class="ContentPasted2">4712274141</a></span>.</td>
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<td align="left" style="color:rgb(51, 51, 51);font-size:16px;text-align:left;border-width:0px;line-height:20px" class="ContentPasted2">
Here’s how your<span class="ContentPasted2"> </span><span class="mark9hsedcrhr ContentPasted2" style="margin:0px">refund</span><span class="ContentPasted2"> </span>works:</td>
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<td align="left" style="color:rgb(36, 36, 40);font-size:16px;font-weight:bold;text-align:left;border-width:0px;line-height:20px">
<strong class="ContentPasted2">Order Details</strong>
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<td align="left" width="28%" style="padding:0px 0px 0px 15px;border-width:0px">
<div style="color:rgb(32, 32, 32);font-size:15px;margin:0px;line-height:20px" class="ContentPasted2">
Item</div>
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Description</div>
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<div style="color:rgb(32, 32, 32);font-size:15px;margin:0px;line-height:20px" class="ContentPasted2">
Total Price</div>
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<td align="left" style="border-width:0px"><a href="https://www.centrepointstores.com/qa/en/p/164734072?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_QA_en" target="_blank" rel="noreferrer" style="margin:0px" class="ContentPasted2"><img width="100%" style="margin:0px;padding:20px 0px 0px;max-width:135px" src="https://media.centrepointstores.com/i/centrepoint/6206795-HQ132524-SPWIN22140822_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c"></a></td>
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<td align="left" style="font-weight:600;padding:8px 0px 0px;border-width:0px"><strong class="ContentPasted2">SPLASH</strong></td>
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<td align="left" style="font-weight:600;padding:8px 0px 0px;border-width:0px" class="ContentPasted2">
Solid Turtle Neck T-shirt with Long Sleeves</td>
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<td align="left" style="font-weight:300;padding:4px 0px 0px;border-width:0px" class="ContentPasted2">
Color: Brown</td>
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<td align="left" style="font-weight:300;padding:4px 0px 0px;border-width:0px" class="ContentPasted2">
Size: XL</td>
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Quantity: 1</td>
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<td align="right" width="30%" style="color:rgb(61, 70, 72);font-weight:600;padding:20px 10px 0px 0px;border-width:0px" class="ContentPasted2">
QAR 47</td>
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<td width="50%" style="border-width:0px" class="ContentPasted2"> </td>
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Total</td>
<td align="right" style="color:rgb(51, 51, 51);font-size:14px;font-family:Arial, Helvetica, sans-serif;border-width:0px;line-height:25px">
<strong class="ContentPasted2">QAR 47</strong>
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Total<span class="ContentPasted2"> </span><span class="mark9hsedcrhr ContentPasted2" style="margin:0px">Refund</span><span class="ContentPasted2"> </span>Amount</td>
<td align="right" style="color:rgb(51, 51, 51);font-size:14px;font-family:Arial, Helvetica, sans-serif;border-width:0px;line-height:25px">
<strong class="ContentPasted2">QAR 47</strong>
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<td colspan="2" style="color:rgb(51, 51, 51);font-size:14px;border-width:0px;line-height:25px" class="ContentPasted2">
Items that are cancelled or<span class="ContentPasted2"> </span><span class="mark9hsedcrhr ContentPasted2" style="margin:0px">refund</span>ed are not eligible for Shukrans.</td>
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<span style="font-family: Arial, Helvetica, sans-serif">Regards,</span>
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<span style="font-family: Arial, Helvetica, sans-serif">Sulav Thami</span>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, February 26, 2023 8:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5756827] - Re: Your refund is on its way
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<div dir="ltr">Hi Sulav,</div>
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<div dir="ltr">Thank you for reaching out to Centrepoint and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused.<br>
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We have forwarded your query regarding the refund of amount QAR 279to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div dir="ltr">We appreciate your patience.</div>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5756827