Subject: Note Added - [#5726997] received defective item
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 07:20:57 +0000

Hi ,    Prakash Iyangar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5726997    Subject:  received defective item   Requester: Max Yasmall    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Please give the value of the order back to the customer as a goodwill voucher.
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, March 2, 2023 11:03 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5726997] - received defective item</div>
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<div class="MsoNormal">Hi <a id="OWAAM1EB767737F30423E8E97DEAB899B798A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</div>
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<div class="MsoNormal">Reminder on the below.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzUwMDk5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._zcOnllAms4QGMxUwQ7kojWcMcrdYF_HdkXCuwJImI0" data-id="2044013500999" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 23, 2023 8:18 PM<br>
<b>To:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5726997] - received defective item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Is there any update on the following concern/<br>
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Problem Statement: Product Quality Issue<br>
Order Date : Feb 17, 2023<br>
Order ID: 9415031720<br>
Store Code : Max60233<br>
Assistance Required: Need assistance on replacement<br>
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Issue Description: This is to informed you that customer received the item(165074692) having quality issue in order -9415031720 which was bought on discount in online and now he don’t want to refund the item but wants to change the item in same price. Please
 find the attached pic of shoes and Kindly suggest for the same.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Sat, 18 Feb at 6:04 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,</span></div>
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Problem Statement: Product Quality Issue<br>
Order Date : Feb 17, 2023<br>
Order ID: 9415031720<br>
Store Code : Max60233<br>
Assistance Required: Need assistance on replacement<br>
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Issue Description: This is to informed you that customer received the item(165074692) having quality issue in order -9415031720 which was bought on discount in online and now he don’t want to refund the item but wants to change the item in same price. Please
 find the attached pic of shoes and Kindly suggest for the same.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5726997:1125156</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>
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