Subject: Note Added - [#5679373] Conversation with Leana
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 05:48:15 +0000 (UTC)

Hi ,    Natalia Li added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5679373    Subject:  Conversation with Leana   Requester: Leana    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Akshay,</div>
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<div class="MsoNormal">Below Men’s belt size chart..  please kindly reply to client</div>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="384" style="width:287.8pt;border-collapse:collapse">
<tbody>
<tr style="height:14.3pt">
<td width="384" colspan="4" style="width:287.8pt;border-top:solid windowtext 1.0pt;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid black 1.0pt;background:#F8CBAD;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><b><span style="color:black">Size of MAX Men's belt(with 7holes)</span></b></div>
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</tr>
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<td width="118" style="width:88.85pt;border:solid windowtext 1.0pt;background:#C6E0B4;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><b><span style="color:black">Size</span></b></div>
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<td width="90" style="width:67.7pt;border:solid windowtext 1.0pt;border-left:none;background:#C6E0B4;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><b><span style="color:black">S</span></b></div>
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</td>
<td width="85" style="width:63.45pt;border:solid windowtext 1.0pt;border-left:none;background:#C6E0B4;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><b><span style="color:black">M</span></b></div>
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<td width="90" style="width:67.7pt;border:solid windowtext 1.0pt;border-left:none;background:#C6E0B4;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><b><span style="color:black">L</span></b></div>
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<tr style="height:14.3pt">
<td width="118" style="width:88.85pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">Length C</span></div>
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<td width="90" style="width:67.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">90CM</span></div>
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<td width="85" style="width:63.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">95CM</span></div>
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</td>
<td width="90" style="width:67.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">105CM</span></div>
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</tr>
<tr style="height:28.65pt">
<td width="118" style="width:88.85pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:28.65pt">
<div class="MsoNormal"><span style="color:black">FULL LENGTH</span></div>
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<td width="90" style="width:67.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:28.65pt">
<div class="MsoNormal"><span style="color:black">109CM</span></div>
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<td width="85" style="width:63.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:28.65pt">
<div class="MsoNormal"><span style="color:black">114CM</span></div>
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</td>
<td width="90" style="width:67.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:28.65pt">
<div class="MsoNormal"><span style="color:black">124CM</span></div>
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<tr style="height:14.3pt">
<td width="118" style="width:88.85pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">H</span></div>
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<td width="90" style="width:67.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">19CM</span></div>
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<td width="85" style="width:63.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">19cm</span></div>
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<td width="90" style="width:67.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">19cm</span></div>
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<tr style="height:14.3pt">
<td width="118" style="width:88.85pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">G</span></div>
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<td width="265" colspan="3" style="width:198.9pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid black 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:14.3pt">
<div class="MsoNormal"><span style="color:black">2.5cm</span></div>
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<div class="MsoNormal">Thank you very much</div>
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<div class="MsoNormal">Natalia </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Prakash Iyangar &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, March 1, 2023 11:01 AM<br>
<b>To:</b> Natalia Li &lt;[email-masked]&gt;; Shanthi Mendonca &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5679373] - Conversation with Leana</div>
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<div class="MsoNormal">Hey Shanti,</div>
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<div class="MsoNormal">Customer is waiting for the feedback on this one. Can you please help?</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Prakash</div>
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<b>From:</b> Natalia Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, February 22, 2023 2:15 PM<br>
<b>To:</b> Shanthi Mendonca &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5679373] - Conversation with Leana</div>
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<div class="MsoNormal">Hi Shanthi,</div>
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<div class="MsoNormal">Would you please help to give us the size chart for this belt? As client need this information, thank you very much!</div>
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<div class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2FMen%2FAccessories%2FBelts%2FMAX-Solid-Belt-with-Pin-Buckle-Closure%2Fp%2FQSPGS8001BLKBLACKMEDIUM&amp;data=05%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ce46197198d0b4469a13008db14bdac8f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638126577099932977%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=ex4uZWL3rVXMp0mdk7W7%2BBpQzv4Yvk3hK39uByz3chQ%3D&amp;reserved=0" rel="noreferrer">https://www.maxfashion.com/ae/en/Men/Accessories/Belts/MAX-Solid-Belt-with-Pin-Buckle-Closure/p/QSPGS8001BLKBLACKMEDIUM</a></div>
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<span style="font-size:10.5pt;font-family:-Apple-System;background:yellow;mso-highlight:yellow">Issue Description : Cx wants to know the size chart for the above mentioned item specifically for the Large size.</span><span style="font-size:10.5pt;font-family:-Apple-System"> </span>
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<div class="MsoNormal"><img width="898" height="485" style="width:9.3541in;height:5.0486in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzQ5NTk5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cqeYihYhyTcOqaDCK_n3ZNk2R52o-XOS8it8Mod9m4o" data-id="2044013495999"></div>
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<div class="MsoNormal">Thank you</div>
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<div class="MsoNormal">Natalia </div>
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<b>From:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, February 22, 2023 1:08 PM<br>
<b>To:</b> Natalia Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5679373] - Conversation with Leana</div>
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<div class="MsoNormal">Hi Natalia</div>
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<div class="MsoNormal">Could you please help getting info from the team.</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Prakash</div>
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<div class="MsoNormal">Sent from <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D550986&amp;data=05%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ce46197198d0b4469a13008db14bdac8f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638126577099932977%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2FuL3xc3qdBA0kd%2FrSZFDnjCxQ%2BFsnatXOE9JUjSzD%2BU%3D&amp;reserved=0" rel="noreferrer">
Mail</a> for Windows</div>
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Akshay Berry</a><br>
<b>Sent: </b>Wednesday, February 22, 2023 1:07 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Kanmanisekar K</a>; <a href="mailto:[email-masked]" rel="noreferrer">Prakash Iyangar</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">Escalations Dxbteam</a><br>
<b>Subject: </b>RE: [#5679373] - Conversation with Leana</div>
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<div class="MsoNormal">Hi <a id="OWAAMD1BC694496B247829E4F2CD2DFD0F74A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash</span></a>,</div>
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<div class="MsoNormal">Need assistance for the below.</div>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247;background:white">Item Name : Solid Belt with Pin Buckle Closure</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
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<span style="background:white">Item link : </span></span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2FMen%2FAccessories%2FBelts%2FMAX-Solid-Belt-with-Pin-Buckle-Closure%2Fp%2FQSPGS8001BLKBLACKMEDIUM&amp;data=05%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ce46197198d0b4469a13008db14bdac8f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638126577100089200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=kRwC8bt73mWEUdfhnC%2BxsBYgJ87SdsH8XTs3ELhx0t4%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-Apple-System;color:#2C5CC5;background:white">https://www.maxfashion.com/ae/en/Men/Accessories/Belts/MAX-Solid-Belt-with-Pin-Buckle-Closure/p/QSPGS8001BLKBLACKMEDIUM</span></a>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzQ5NjAwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jCc_ku_Q4cXMU7z3LEOMk-6kiJQAjTxib4Q92748p70" data-id="2044013496000" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Thursday, February 16, 2023 5:53 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kanmanisekar K &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5679373] - Conversation with Leana</div>
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<div class="MsoNormal">Hi <a id="OWAAM82CDCC3947184CEABACFC6BC2A68B497" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kanmanisekar K</span></a>,</div>
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<div class="MsoNormal">Assist with the requested information.</div>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247;background:white">Item Name : Solid Belt with Pin Buckle Closure</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
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<span style="background:white">Item link : </span></span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2FMen%2FAccessories%2FBelts%2FMAX-Solid-Belt-with-Pin-Buckle-Closure%2Fp%2FQSPGS8001BLKBLACKMEDIUM&amp;data=05%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ce46197198d0b4469a13008db14bdac8f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638126577100089200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=kRwC8bt73mWEUdfhnC%2BxsBYgJ87SdsH8XTs3ELhx0t4%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-Apple-System;color:#2C5CC5;background:white">https://www.maxfashion.com/ae/en/Men/Accessories/Belts/MAX-Solid-Belt-with-Pin-Buckle-Closure/p/QSPGS8001BLKBLACKMEDIUM</span></a>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, February 11, 2023 7:23 PM<br>
<b>To:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5679373] - Conversation with Leana</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly update us on the following concern.<br>
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With reference to the following,<br>
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Item Name : Solid Belt with Pin Buckle Closure<br>
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Item link : <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2FMen%2FAccessories%2FBelts%2FMAX-Solid-Belt-with-Pin-Buckle-Closure%2Fp%2FQSPGS8001BLKBLACKMEDIUM&amp;data=05%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ce46197198d0b4469a13008db14bdac8f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638126577100089200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=kRwC8bt73mWEUdfhnC%2BxsBYgJ87SdsH8XTs3ELhx0t4%3D&amp;reserved=0" rel="noreferrer">
https://www.maxfashion.com/ae/en/Men/Accessories/Belts/MAX-Solid-Belt-with-Pin-Buckle-Closure/p/QSPGS8001BLKBLACKMEDIUM</a><br>
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Issue Description : Cx wants to know the size chart for the above mentioned item specifically for the Large size as it is not mentioned on the website.<br>
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Kindly check ans assist us accordingly.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 7 Feb at 4:34 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">With reference to the following,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item Name : Solid Belt with Pin Buckle Closure</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item link :
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fae%2Fen%2FMen%2FAccessories%2FBelts%2FMAX-Solid-Belt-with-Pin-Buckle-Closure%2Fp%2FQSPGS8001BLKBLACKMEDIUM&amp;data=05%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ce46197198d0b4469a13008db14bdac8f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638126577100089200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=kRwC8bt73mWEUdfhnC%2BxsBYgJ87SdsH8XTs3ELhx0t4%3D&amp;reserved=0" rel="noreferrer">
https://www.maxfashion.com/ae/en/Men/Accessories/Belts/MAX-Solid-Belt-with-Pin-Buckle-Closure/p/QSPGS8001BLKBLACKMEDIUM</a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue Description : Cx wants to know the size chart for the above mentioned item specifically for the Large size. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​Kindly check ans assist us accordingly.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​Mohammad Khalid</span></div>
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