Subject: Ticket Assigned - Conversation with Ankit Mehta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 14:25:20 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ankit Mehta Ankit Mehta                    Hi           06:04 PM, 01st Mar                     Ankit Mehta                    I have still not received package or even a call from courier person           06:04 PM, 01st Mar                   Mohammad                   Good Evening Ankit, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           06:08 PM, 01st Mar                     Ankit Mehta                    Hi Khalid, my package was due for delivery yesterday           06:09 PM, 01st Mar                     Ankit Mehta                    I have not received it yet           06:09 PM, 01st Mar                     Ankit Mehta                    Order number 8416586858           06:09 PM, 01st Mar                   Mohammad                   Thank you for sharing the order id.           06:10 PM, 01st Mar               
     Mohammad                   Kindly allow me a moment to check the details for you.           06:10 PM, 01st Mar                     Ankit Mehta                    Its showing our for delivery since yesterday           06:10 PM, 01st Mar                   Mohammad                   Our delivery partner tried to deliver your order on Feb 28 but without success and again your order is out for delivery.           06:11 PM, 01st Mar                     Ankit Mehta                    But he never called me           06:12 PM, 01st Mar                     Ankit Mehta                    Why was he not successful?           06:12 PM, 01st Mar                   Mohammad                   We are sorry for the inconvenience caused.           06:13 PM, 01st Mar                     Ankit Mehta                    Please ask him to call me or you can cancel my order           06:13 PM, 01st Mar                   Mohammad                   We would forward your query to the delivery team to exped
 ite the delivery.           06:14 PM, 01st Mar                     Ankit Mehta                    I have mentioned earlier that I am traveling tomorrow and will not be able to receive package           06:14 PM, 01st Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:14 PM, 01st Mar                     Ankit Mehta                    If it's not delivered today I will not be there to receive it           06:14 PM, 01st Mar                     Ankit Mehta                    Sure, it has been disappointing so far as it was a gift for my son which I need to give him tomorrow           06:15 PM, 01st Mar                     Ankit Mehta                    However, I have no update or sign of delivery so far           06:15 PM, 01st Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wi
 sh you to have.           06:16 PM, 01st Mar                   Mohammad                   As we already informed you we will forward the issue to the courier team to deliver your order as earliest as possible.           06:17 PM, 01st Mar                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           06:18 PM, 01st Mar                     Ankit Mehta                    Ok, I am just telling if does not come today I will not be able to receive it           06:18 PM, 01st Mar                   Mohammad                   We will try to deliver it as soon as possible.           06:21 PM, 01st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:24 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5773950