Subject: Note Added - [#5768952] Conversation with Camille
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 08:29:22 +0000 (UTC)

Hi ,    Pearl Rodrigues added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768952    Subject:  Conversation with Camille   Requester: Ramirezjessie22    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Team,</div>
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<div class="MsoNormal">Please look into below escalation and close on priority.</div>
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<div class="MsoNormal" style="background:white"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Regards,</span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'> </span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Pearl
 Rodrigues</span></b><b><span style="font-size:10.0pt;color:black"></span></b>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Retail
 Operations Coordinator</span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:9.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><span style="color:black"><img width="170" height="55" style="width:1.7708in;height:.5763in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzM4NzI3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QoRwsBsKodD_lJy3SC6kY6ssCq089iTjoqPXZ1hG8u4" data-id="2044013387276" alt="Graphical user interface, text, application

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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, March 1, 2023 12:32 AM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Pearl Rodrigues &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5768952] - Conversation with Camille</div>
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<div class="MsoNormal"><span lang="en-AE">++<a id="OWAAM0A9612C6E96647B8B5C80A4D6567585B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Pearl Rodrigues</span></a>
<a id="OWAAM0AD6E3FC9BB24B719ABBEC12B5EC2F78" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please ask store team to do the needful on priority.
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 28 February 2023 8:18 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5768952] - Conversation with Camille</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly assist us in looping the concerned store.</span></div>
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Problem Statement: C&amp;C order cancellation<br>
Order Date : Feb 15, 2023<br>
Order ID: 9414864291<br>
Store Code : Babyshop21480<br>
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Assistance Required: Cancel the order as per the cx request<br>
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Issue Description: As per the Hybris the shipment is still showing READY_TO_SHIPPED and the order is already delayed by 10 days. Now the cx no longer needed the order.<br>
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Kindly cancel the order as per the request so that the refund can be processed.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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