Subject: Ticket Assigned - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 05:28:13 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request.
 any update on when the returned item will be collected by your courrier?
its been pending for almost a month now…
this was probably the worst online shopping experience in my whole online shopping… never ever i would buy to your online shop again… very disappointing to know that the return request will take this long… 
very disappointed customer

Sent from Yahoo Mail for iPhone

On Thursday, February 16, 2023, 09:55, Centrepoint <[email-masked]> wrote:

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Thank you for submitting your Click & Collect return request

Hi Winter Monedo, you’re almost there! You can finish returning these products in a few easy steps:
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1. Update your pick-up address 
 
 Please enter it  here  so we know where to collect your items from. Your return cannot be processed without a pickup address. 
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2. Confirm your pick-up
 
Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.
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3. Hand over your return
 
Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.
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4. Receive your refund
    
   -  Your products will take 3-5 business days to reach our warehouse. 
   -  We'll take 1 business day to conduct a quality check. 
   -  Your refund will be issued in 2-7 business days after the quality check. 
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Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5742304