Subject: New Reply Received - Exchange Bag /50881165
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 17:47:33 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Exchange Bag /50881165  Ticket comment <div dir="auto">Dear team</div>
<div dir="auto">I haven't received the amount yet. However i have returned the bag </div>
<div dir="auto"><br></div>
<div dir="auto">Kindly contact me on same numeric number</div>
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<div dir="auto">Thanks &amp; Regards</div>
<div dir="auto">Dr.Sameera</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 25 Feb 2023 at 5:01 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5746610</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Sameera,<br><br>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We would like to inform you that we have checked the order id 4715865993 and found a return request created by you for the item Textured Crossbody Bag with Chain Strap and Twist Button Closure dated on 23/02/2023 and the collection will be processed by the transportation partner, LMG within 2 to 5 working days. <br><br>In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track the return request via the LMG website <a href="https://rb.gy/bs16oc" rel="noreferrer" target="_blank">https://rb.gy/bs16oc</a> through the tracking number RP0223230004664.</div>
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<div dir="ltr">We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund of amount QAR 40.73 will be done, it may take upto 7-14 days to reflect in your bank account and the amount QAR 0.52 will be instantly on your My Credit wallet. </div>
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<div dir="ltr">As per the tracking details the driver is out for pickup today, kindly make sure to active your contact number to avoid any delay.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5746610