Subject: New Reply Received - Orders/ 9409778785 and 9407691089
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 14:11:26 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Orders/ 9409778785 and 9407691089  Ticket comment <div style="direction: ltr">Dear sir, </div>
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<div style="direction: ltr">Concerning below items I didn’t use them or wear them both are new and in the same packaging </div>
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<div style="direction: ltr">The order by my name Hala Almutair </div>
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<div style="direction: ltr">One of them the size not come as mentioned in fitting size online and other zipper is damaged </div>
<div style="direction: ltr">Both are new </div>
<div style="direction: ltr">9409778785 and 9407691089</div>
<div style="direction: ltr"> Hope can help me </div>
<div style="direction: ltr">Very sad bought items couldn’t wear them</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzMwMjU0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qqvijaCiD0VVin8Tbpyc6YQvg1VObDmjrFYFr_ale8Y" data-id="2044013302541" alt="IMG_3332"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzMwMjU0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qYaNGSLPScoE52LCkPDmvq74WgOsOUX_fJUzeSagmW8" data-id="2044013302545" alt="IMG_3330">
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On Feb 28, 2023, at 1:34 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Hala,<br><br>Thank you getting in touch with Centrepoint.<br><br>We sincerely apologize for the inconvenience caused and really sorry if we’ve taken longer than usual to get back to you.</div>
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<div dir="ltr">We would like to inform you that we are not able to return those items which have been used and unpacked from their original packaging, it is not possible for us to resell it again to the customer. </div>
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<div dir="ltr">​Regarding the item for which the zipper was damaged kindly let us know the complete name of the item and share with us the image of the item showing issue along with the order id so that we can check and assist you further.</div>
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<div dir="ltr">​Looking forward to hear from you soon.<br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752930