Subject: Note Added - [#5486311] store issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 11:59:32 +0000 (UTC)

Hi ,    Sailab Rai added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5486311    Subject:  store issue   Requester: Noëlle    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">This was closed on 24<sup>th</sup> Feb….please check attached email.</div>
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<div class="MsoNormal">Regards/Sailab</div>
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<div>From: Reddy Prasad &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, February 28, 2023 9:56 AM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Orps cpsalmiya &lt;[email-masked]&gt;; Youraj Kinhikar &lt;[email-masked]&gt;; Rashid Aboobacker &lt;[email-masked]&gt;; Arun Taranath Rajput &lt;[email-masked]&gt;;
 Sailab Rai &lt;[email-masked]&gt;<br>
<b>Cc:</b> Akshay Berry &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5486311] - store issue</div>
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<div class="MsoNormal">++looping <a id="OWAAM07768ED49B6441FF99E63369D5C8DF7A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sailab Rai</span></a>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Reddy Prasad</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 28, 2023 8:37 AM<br>
<b>To:</b> Orps cpsalmiya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rashid Aboobacker &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Arun Taranath Rajput &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5486311] - store issue</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly update us on the following concern. Thank you for your help.<br>
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Regarding the following concern, cx came back to us again and stating that "The issue is not resolved at all. I am fed up of losing my time. They forced me to exchange with another perfume... THAT I DIDN'T NEED !!! What an a ful experience.... and still you
 haven't understood I LOST TIME AND MONEY because of what happened!!"<br>
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Problem Statement: Store complaint<br>
Customer name: Noelle Antoun<br>
contact: 0096567009457<br>
Assistance Required: Need Urgent Assistance<br>
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CX Issue: Hello,<br>
Indeed, I went to your store to exchange a brand-new perfume (Davidof The game) with 2 jackets. The staffs refused and said it was not possible although I had the original receipt. I bought it for my son's friend but my son told me he was allergic to smells.<br>
Anyway, I was very disappointed because I am your loyal customer since I were in Dubai, which means since 20 years! My family grew up with you and I always considered your company and your stores as a second home.<br>
Unfortunately you choose to prevalue 12 kd instead of a 20 years loyal customer!<br>
By the way, I didn't know your policy before that day and felt I was stabbed in the back. <br>
Anyway, the only thing I could do is to exchange the perfume with another one : cK. But I was forced to do so coz I do not really need it.<br>
What a shame. It was a bad experience for me and I will let all my relatives, friends, colleagues and students know about it. <br>
The market is full with stores and perfumes are everywhere!<br>
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Kindly look into the issue and assist in further course of action. Invoice is attached.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 23 Feb at 5:21 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regarding the following concern, cx came back to us again and stating that "The issue is not resolved at all. I am fed up of losing my time. They forced me to exchange with another
 perfume... THAT I DIDN'T NEED !!! What an a ful experience.... and still you haven't understood I LOST TIME AND MONEY because of what happened!!"<br>
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Problem Statement: Store complaint<br>
Customer name: Noelle Antoun<br>
contact: 0096567009457<br>
Assistance Required: Need Urgent Assistance<br>
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CX Issue: Hello,<br>
Indeed, I went to your store to exchange a brand-new perfume (Davidof The game) with 2 jackets. The staffs refused and said it was not possible although I had the original receipt. I bought it for my son's friend but my son told me he was allergic to smells.<br>
Anyway, I was very disappointed because I am your loyal customer since I were in Dubai, which means since 20 years! My family grew up with you and I always considered your company and your stores as a second home.<br>
Unfortunately you choose to prevalue 12 kd instead of a 20 years loyal customer!<br>
By the way, I didn't know your policy before that day and felt I was stabbed in the back. <br>
Anyway, the only thing I could do is to exchange the perfume with another one : cK. But I was forced to do so coz I do not really need it.<br>
What a shame. It was a bad experience for me and I will let all my relatives, friends, colleagues and students know about it. <br>
The market is full with stores and perfumes are everywhere!<br>
<br>
Kindly look into the issue and assist in further course of action. Invoice is attached.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 27 Jan at 2:19 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Team,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please be informed that we had spoken to the customer, actually the customer wanted to exchange one perfume with us, she had a valid bill &amp; product was also seal packed, &amp; the cashier
 refused to exchange it with some other item, cashier has told to the customer that she has to exchange it with perfume only. So, customer was very upset with this reply. Customer said this should not be the case, if the proper valid bill is there &amp; item also
 good condition then customer should be allowed to exchange her item with any other items in Centrepoint. Then this customer she had exchanged her perfume with another perfume &amp; also she bought other garments from us &amp; left unsatisfied. Today we had called
 this customer &amp; spoken to her with proper apology &amp; given her assurance that next time this will be taken care of &amp; she is always most welcome to our store anytime. Customer said our apology is accepted.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thanks &amp;Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Arun Rajput</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">From: Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 27, 2023 11:13 AM<br>
<b>To:</b> Rashid Aboobacker &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arun Taranath Rajput &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Orps cpsalmiya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5486311] - store issue</span></div>
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<b><span style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, January 27, 2023 1:32 PM<br>
<b>To:</b> Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5486311] - store issue</span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Customer name: Noelle Antoun<br>
contact: 0096567009457</span><span style="font-size:10.5pt;font-family:-Apple-System"> 
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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