Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 10:24:27 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Thanks for the follow up .issue was solved .</div>
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Sent from <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, February 28, 2023 11:24:20 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Your products are on the way
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5755822</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Anju,<br>
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Thank you for shopping with Max.<br>
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You can return your Max product to a Max store, and use your cash refund or Credit Note to buy a new product right away.<br>
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- You can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy.<br>
- You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
- You can now drop off your return to any Max store across the UAE.<br>
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Here’s what you need to do.<br>
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- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.<br>
- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
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<div dir="ltr">If you wish us to create the return request on behalf of you, kindly share with us the name of the items along with the reason for return and we will do the needful for you.<br>
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Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span dir="ltr" style="color:rgb(0,0,0)">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5755822