Subject: Note Added - [#5754664] Promotions or Gift Vouchers
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 08:38:25 +0000 (UTC)

Hi ,    Pearl Rodrigues added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5754664    Subject:  Promotions or Gift Vouchers   Requester: Marwa    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi team,</div>
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<div class="MsoNormal">Please connect with customer and apologize for the mistake from our end.</div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'> </span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Pearl
 Rodrigues</span></b><b><span style="font-size:10.0pt;color:black"></span></b>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Retail
 Operations Coordinator</span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:9.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><span style="color:black"><img width="170" height="55" style="width:1.7708in;height:.5763in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzI3MjYwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._ePXcYW1YUe1zPSUB55kzdg12FvEi846QiRaTLV8zr0" data-id="2044013272602" alt="Graphical user interface, text, application

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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, February 28, 2023 12:32 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5754664] - Promotions or Gift Vouchers</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the following,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem statement : Staff complaint</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx email id :
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx contact number : 0509204601</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx Name : Marwa</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description : Cx visited the Centrepoint store wants to purchase the an item and stating that "the price was 59 and after discount it become 39 dhs, however on the cash counter
 i was asked to pay 59dhs regardless of the price with discount. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The answer of the cashier is that you keep putting discount and removing getting back to original price and this is one of the items that you forget to remove the old sticker discount
 so i end up of standing on the queue for more than quarter hour and then embarrassing myself by going home without buying it as it is not acceptable for me to pay an item price different from what the sticker obviously shows specially when the price is higher.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I asked to speak with someone in charge to understand the situation he told me that the supervisor went for break. This is not acceptable as you simply wasted my time and for that
 i will never return to Centrepoint Ajman city centre after this terrible customer experience".</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Kindly find the attachment of item which cx wanted to purchase and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Mohammad Khalid</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5754664:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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