Subject: New Reply Received - Return/Exchange Item
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 18:31:52 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Return/Exchange Item  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Hello,</div>
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<span style="font-family: Calibri, Helvetica, sans-serif">The product I would like to exchange is a </span><span style="font-family: Calibri, Helvetica, sans-serif"><span style="color: rgb(36, 36, 36); font-size: 12pt; text-align: -webkit-left; background-color: rgb(255, 255, 255); font-family: Calibri, Helvetica, sans-serif" class="ContentPasted0">Striped
 Short Sleeves T-shirt and Dotted Pyjama Set. The reason for the exhange regarding the sizing. I would like to size down the product.</span></span>
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<span style="font-family: Calibri, Helvetica, sans-serif"><span style="color: rgb(36, 36, 36); font-size: 12pt; text-align: -webkit-left; background-color: rgb(255, 255, 255); font-family: Calibri, Helvetica, sans-serif" class="ContentPasted0"><br>
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<span style="font-family: Calibri, Helvetica, sans-serif"><span style="color: rgb(36, 36, 36); font-size: 12pt; text-align: -webkit-left; background-color: rgb(255, 255, 255); font-family: Calibri, Helvetica, sans-serif" class="ContentPasted0">Regards, </span></span>
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<span style="font-family: Calibri, Helvetica, sans-serif"><span style="color: rgb(36, 36, 36); font-size: 12pt; text-align: -webkit-left; background-color: rgb(255, 255, 255); font-family: Calibri, Helvetica, sans-serif" class="ContentPasted0"><br>
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<span style="font-family: Calibri, Helvetica, sans-serif"><span style="color: rgb(36, 36, 36); font-size: 12pt; text-align: -webkit-left; background-color: rgb(255, 255, 255); font-family: Calibri, Helvetica, sans-serif" class="ContentPasted0"><br>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, February 27, 2023 7:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Return/Exchange Item
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5757422</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5757422<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
<br>
نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Mariam,<br>
<br>
Thank you for shopping with Splash.<br>
 <br>
​We would like to inform you that in order to exchange your Splash product you can visit and return the product to Splash/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.<br>
 <br>
- You can contact our customer support team on 800-775274 to make a return and to be notified of the refund amount based on our return policy.<br>
- You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
- You can now drop off your return to any Splash<span>/</span>Centrepoint store across the UAE.<br>
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Here’s what you need to do.<br>
 <br>
- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash<span>/</span>Centrepoint store in the UAE.<br>
- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
 <br>
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
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<div dir="ltr">If you wish us to create the return request on behalf of you, kindly share with us the name of the items along with the reason for return and we will do the needful for you.<br>
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Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span dir="ltr" style="color:rgb(0,0,0)">Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5757422