Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 16:25:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I need help           07:42 PM, 27th Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Home Centre, This is Khalid, I will be happy to help you.           07:48 PM, 27th Feb                     User                    I have order the table lamp and I didn't get the power bulf can you help mecwn you help me what kind of power bulf I need for this lamp ?           07:48 PM, 27th Feb                   Mohammad                   We are sorry for the inconvenience caused to you.           07:50 PM, 27th Feb                   Mohammad                   Could you please share with us your order id so that we can check and assist you accordingly.           07:50 PM, 27th Feb                     User                    Yeah sure           07:50 PM, 27th Feb                     User
                              07:51 PM, 27th Feb                   Mohammad                   Thank you for sharing the order id.           07:55 PM, 27th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:55 PM, 27th Feb                     User                    Yes sure           07:56 PM, 27th Feb                   Mohammad                   Thank you for your patience.           07:59 PM, 27th Feb                   Mohammad                   Kindly let us know if the product was displayed with any accessories while your placed the order.           08:00 PM, 27th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           08:02 PM, 27th Feb                     User                    Oh yes           08:02 PM, 27th Feb                     User                             08:04 PM, 27th Feb                     User                    This is the comple
 te details           08:04 PM, 27th Feb                   Mohammad                   Kindly confirm us if you did not receive any bulb with the lamp>           08:06 PM, 27th Feb                     User                    Yes I didn't get any bulb ?           08:06 PM, 27th Feb                   Mohammad                   Thank you for the confirmation.           08:08 PM, 27th Feb                   Mohammad                   Kindly note that we will take it back by creating the return request.           08:10 PM, 27th Feb                     User                    So will you send the bulb ??.           08:10 PM, 27th Feb                   Mohammad                   We would like to inform you that in online return request we only return and refund for the item           08:12 PM, 27th Feb                     User                    No I don't want to return but I need a bulb           08:13 PM, 27th Feb                   Mohammad                   We are sorry to inform you that
  we are not able to provide the missing item after the order delivered.           08:15 PM, 27th Feb                   Mohammad                   We can only return and refund.           08:15 PM, 27th Feb                     User                    Okay no problem can you provide me from where I can get a bulb for this lamp and if I can buy outside ?           08:17 PM, 27th Feb                     User                    And details of bulp please           08:17 PM, 27th Feb                   Mohammad                   We would like to inform you that in order to exchange your Home Centre product you can visit and return the product to Home Centre store and use your cash refund or Credit Note to buy a new product right away.           08:18 PM, 27th Feb                     User                    But I do t have the cover that comes with products.           08:20 PM, 27th Feb                     User                    Can I return without cover ?           08:20 PM, 27th Feb    
                  User                    I throw the cover           08:20 PM, 27th Feb                   Mohammad                   Kindly note that item should be in original condition and all the tags should be intact.           08:21 PM, 27th Feb                     User                    Okay thank you!           08:22 PM, 27th Feb                   Mohammad                   Is there anything else I can assist you with?           08:23 PM, 27th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           08:24 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5763847