Subject: Ticket Assigned - Conversation with Sarah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 16:07:55 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarah Sarah                             07:39 PM, 27th Feb                     Sarah                             07:39 PM, 27th Feb                     Sarah                    Sorry, was busy with my baby           07:39 PM, 27th Feb                     Sarah                    ???           07:41 PM, 27th Feb                     Sarah                    [27/02, 19:23] Sarah: Dear hi [27/02, 19:23] Sarah: I am contacting you regarding my item which I received today           07:42 PM, 27th Feb                     Sarah                    Dear hi  I am contacting you regarding my item which I received today           07:43 PM, 27th Feb                     Sarah                    I just received my order but unfurtunetly one of my item I received was different size from top           07:43 PM, 27th Feb                     Sarah                             
 07:43 PM, 27th Feb                     Sarah                             07:43 PM, 27th Feb                   Mohammad                   Good Evening Sarah, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           07:47 PM, 27th Feb                     Sarah                    Hi Khalid           07:47 PM, 27th Feb                     Sarah                    I attached the pic           07:48 PM, 27th Feb                     Sarah                    We need to change this item           07:48 PM, 27th Feb                     Sarah                    9416378879           07:48 PM, 27th Feb                     Sarah                    This is my order number           07:48 PM, 27th Feb                   Mohammad                   Thank you for sharing the order id.           07:49 PM, 27th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:49 PM, 27th Feb                     Sarah     
                OK           07:49 PM, 27th Feb                   Mohammad                   Thank you for your patience.           07:51 PM, 27th Feb                   Mohammad                   Could you please confirm us the name of the item?           07:52 PM, 27th Feb                     Sarah                    Let me check           07:52 PM, 27th Feb                     Sarah                             07:53 PM, 27th Feb                     Sarah                    This one           07:53 PM, 27th Feb                     Sarah                    From my list of order, this item           07:53 PM, 27th Feb                   Mohammad                   Thank you for the confirmation           07:55 PM, 27th Feb                     Sarah                    I ordered for 5-6 years           07:56 PM, 27th Feb                     Sarah                    Kindly let me know the future procedure in order to exchange the item ASAP           07:58 PM, 27th Feb                   Moh
 ammad                   We would like to inform you that in order to exchange your Babyshop product you can visit and return the product to Babyshop/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           08:01 PM, 27th Feb                   Mohammad                   Is there anything else I can assist you with?           08:05 PM, 27th Feb                     Sarah                    No thanks           08:07 PM, 27th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           08:07 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5763737