Subject: Ticket Assigned - Conversation with hh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 15:43:55 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hh hh                    hi god evening !! pls i was not able to receive my order #9416137789 n  #9416132633  pls let me knw when it will be ready for collection           07:27 PM, 27th Feb                   Mohammad                   Good Evening Juvy, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:31 PM, 27th Feb                   Mohammad                   Thank you for sharing the order ids.           07:33 PM, 27th Feb                   Mohammad                   Kindly note that your both the orders are ready for pickup at the store.           07:33 PM, 27th Feb                     hh                    please i need all my order in mirdirf certerpoint urgent i will take in dubai mall           07:33 PM, 27th Feb                     hh                    cant you transfer in dubai mall center point   
         07:34 PM, 27th Feb                     hh                    the serial no 9416137789           07:35 PM, 27th Feb                     hh                    and other order 9416132633           07:35 PM, 27th Feb                   Mohammad                   We would like to inform you that as per our policy we won't be able to change your collection location once the order has been placed successfully.           07:36 PM, 27th Feb                     hh                    please cant you bring in dubai mall branch centerpoint           07:36 PM, 27th Feb                   Mohammad                   We are sorry to inform you that we are not able to change the location of your orders as both the orders are ready for collection at City Centre Mirdif.           07:37 PM, 27th Feb                     hh                    im request to deliver in dubai mall           07:37 PM, 27th Feb                     hh                    yes i know bcoz wrong location           07:37 PM, 2
 7th Feb                     hh                    what i will do           07:37 PM, 27th Feb                   Mohammad                   Kindly accept our full apologies, but this is not possible to change the location.           07:38 PM, 27th Feb                     hh                    what we will do now?  so we will cancel the order and refund that payment??           07:38 PM, 27th Feb                     hh                    because we cannot collect the order from Mirdif           07:39 PM, 27th Feb                   Mohammad                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           07:40 PM, 27th Feb                   Mohammad                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           07:40 PM, 27th Feb                   Mohammad                   Pl
 ease note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           07:40 PM, 27th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:43 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5763602