Subject: Ticket Assigned - Conversation with Kanwal
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 15:02:49 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kanwal Kanwal                    Hi           06:43 PM, 27th Feb                     Kanwal                    I'm requesting u from last 11days to collect my return items but no body has contact with me           06:44 PM, 27th Feb                     Kanwal                    My order number is 9414570219           06:44 PM, 27th Feb                     Kanwal                    Tell me what should I do do u think I'm fool to complain every day           06:45 PM, 27th Feb                     Kanwal                    U order comes with in 2,3days but I have to return something then nobody is available to collect my return items is this a fair enough???           06:47 PM, 27th Feb                   Mohammad                   Good Evening Kanwal, Thank you for contacting Max, This is Khalid, I will be happy to help you.           06:50 PM, 27th Feb      
              Mohammad                   Kindly allow me a moment to check the details for you.           06:52 PM, 27th Feb                   Mohammad                   Kindly note that we have already escalated your issue to the courier team to arrange the collection on priority.           06:55 PM, 27th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:55 PM, 27th Feb                     Kanwal                    How much time u need I'm waiting last 11days           06:56 PM, 27th Feb                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           06:57 PM, 27th Feb                     Kanwal                    Ur courier comes today for collecting or not           06:58 PM, 27th Feb                   Mohammad                   Rest assured our team is working on 
 the issue and we will try our best to collect it from you as earliest as possible.           06:59 PM, 27th Feb                     Kanwal                    Hope so           06:59 PM, 27th Feb                   Mohammad                   Is there anything else I can assist you with?           07:00 PM, 27th Feb                     Kanwal                    No           07:01 PM, 27th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:02 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5763318