Subject: Ticket Assigned - Conversation with FATIMA?
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 14:36:22 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with FATIMA? FATIMA?                    I received a call for collection I humbly request to change only the size from 34 to 36           06:17 PM, 27th Feb                   Mohammad                   Good Evening Fatima, Thank you for contacting Max, This is Khalid, I will be happy to help youl           06:21 PM, 27th Feb                     FATIMA?                    Salam Khalid please dear help me to exchange my item as I am leaving this week end           06:21 PM, 27th Feb                     FATIMA?                    I think the procedures will take time           06:22 PM, 27th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           06:22 PM, 27th Feb                     FATIMA?                    Please           06:22 PM, 27th Feb                   Mohammad                   Could you please confirm us your order id 9416093655?           06:22 PM, 27th Feb                     FATIMA?                    Correct           06:23 PM, 27th Feb                   Mohammad                   As per the order details a return request is already make for the item Carrot Fit Jeans.           06:24 PM, 27th Feb                   Mohammad                   Kindly note that in online return request we only process the refund and replacement is not possible.           06:24 PM, 27th Feb                     FATIMA?                    Okay great I just wanted to know after the collection how long they’ll return the new one I don’t need the cash to be return I just need to change the size           06:25 PM, 27th Feb                     FATIMA?                    Yes replacement size           06:25 PM, 27th Feb                   Mohammad                   We would like to inform you that in order to exchange your Maxproduct you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           06:27 PM, 27th Feb                     FATIMA?                    Are they going to replace and accept it !?           06:28 PM, 27th Feb                     FATIMA?                    It’s been a days with me the items           06:28 PM, 27th Feb                     FATIMA?                    The day I bought it and right alway I inform the team that I’d like to change the size if possible           06:29 PM, 27th Feb                     FATIMA?                    A humbly request           06:29 PM, 27th Feb                   Mohammad                   Kindly note that you will have to return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           06:30 PM, 27th Feb                   Mohammad                   Is there anything else I can assist you with?           06:33 PM, 27th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:35 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5763143