Subject: New Reply Received - Re: ﻿ Your Click & Collect order is confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 12:45:28 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: 	Your Click & Collect order is confirmed!   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Hi Team,</div>
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Issue has been resolved. Thanks for the response and follow-up.</div>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Regards,</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Hamdan</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, February 27, 2023 5:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re:  Your Click &amp; Collect order is confirmed!
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5757206</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5757206<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Hamdan,<br>
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<span class="" dir="ltr">Thank you for getting in touch with Centrepoint.<br>
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We see that you have placed your order on Feb 25, 2023 and the expected date of collection of your order is Feb 26, 2023. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working
 days. </span>
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<span class="" dir="ltr">​</span><br>
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<span class="" dir="ltr">You’ll receive an SMS and an email when your order is ready for collection.<br>
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For more information on click and collect orders, we request you to visit the following link:<br>
​<a href="https://www.centrepointstores.com/qa/en/click-and-collect" rel="noreferrer">https://www.centrepointstores.com/qa/en/click-and-collect</a></span><span class="" dir="ltr"><br>
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We thank you for your understanding and cooperation.<br>
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<span class="" dir="ltr">If you do not receive the confirmation message till the end of the day kindly let us know and we will do the needful for you.</span><br>
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Feel free to get in touch with us for further assistance.</span></div>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span dir="ltr" style="color:rgb(0,0,0)">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5757206