Subject: Ticket Assigned - Conversation with Majd
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 10:16:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Majd Majd                    Good afternoon How can I return an item?  Size is too big           01:58 PM, 27th Feb                   Mohammad                   Good Afternoon Majd, Thank you for contacting us, This is Khalid, I will be happy to help you.           02:01 PM, 27th Feb                     Majd                    Good afternoon How can I return an item?  Size is too big           02:02 PM, 27th Feb                   Mohammad                   We would like to inform you that you can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           02:03 PM, 27th Feb                   Mohammad                   You can alos drop off your return to any Centrepoint store across the UAE.           02:06 PM, 27th Feb                   Mohammad                   Here’s what you need to do.   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint  store in the UAE.           02:07 PM, 27th Feb                   Mohammad                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           02:08 PM, 27th Feb                   Mohammad                   Receive your refund: After we check your returns, we'll process your refund.           02:09 PM, 27th Feb                   Mohammad                   If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:09 PM, 27th Feb                   Mohammad                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:11 PM, 27th Feb                   Mohammad                   Please note, all ELECTRONIC items are non-returnable as per our returns policy.           02:14 PM, 27th Feb                   Mohammad                   Is there anything else I can assist you with?           02:15 PM, 27th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:16 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5761560