Subject: Ticket Assigned - Conversation with Aya El Gizawy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 08:32:07 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aya El Gizawy Aya El Gizawy                    Can you send me the transaction to check with my bank           11:58 AM, 27th Feb                   Mohammad                   Good Afternoon Aya, Thank you for contacting us, This is Khalid, I will be happy to help you.           12:05 PM, 27th Feb                   Mohammad                   Could you please confirm us if you are contacting us regarding the order id 9414202789?           12:06 PM, 27th Feb                     Aya El Gizawy                    Yes           12:08 PM, 27th Feb                     Aya El Gizawy                    I need the transaction           12:08 PM, 27th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           12:08 PM, 27th Feb                   Mohammad                   We are still checking the details.         
   12:11 PM, 27th Feb                     Aya El Gizawy                    Ok           12:12 PM, 27th Feb                   Mohammad                   We are sorry for the delay but it is taking time to check the transaction details.           12:14 PM, 27th Feb                   Mohammad                   We appreciate your patience.           12:14 PM, 27th Feb                     Aya El Gizawy                    How for sure you have confirmation message for the transaction           12:17 PM, 27th Feb                   Mohammad                   Thank you for your patience.           12:18 PM, 27th Feb                   Mohammad                   We would like to inform you that we have checked the transaction details and found that the refund of amount AED 137 have already been processed successfully at our end.           12:19 PM, 27th Feb                   Mohammad                   We request you to kindly check the same with you bank once.           12:20 PM, 27th Feb      
              Mohammad                   And get back to us if you did not receive the refund even after confirming from the bank.           12:20 PM, 27th Feb                     Aya El Gizawy                    The bank needs the transaction no.           12:21 PM, 27th Feb                     Aya El Gizawy                    So I need the transaction message or number           12:21 PM, 27th Feb                     Aya El Gizawy                    I need the transaction details           12:22 PM, 27th Feb                   Mohammad                   In that case we will have to check the issue with our concerned team and we will update you via the email [email-masked] once any update will receive.           12:22 PM, 27th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:23 PM, 27th Feb                     Aya El Gizawy                    Can u send me contact number for the m
 anager           12:24 PM, 27th Feb                   Mohammad                   We are sorry to inform you that we are unable to provide you any specific number and you can call on our customer support number and ask for any available supervisor or manager for further discussion.           12:27 PM, 27th Feb                   Mohammad                   This is the number of customer support : 800-6927           12:28 PM, 27th Feb                   Mohammad                   Is there anything else I can assist you with?           12:29 PM, 27th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:31 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5760969