Subject: Ticket Assigned - Conversation with Neethu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 08:19:49 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Neethu Neethu                    Hi           12:01 PM, 27th Feb                   Mohammad                   Good Afternoon Neethu, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           12:05 PM, 27th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:06 PM, 27th Feb                     Neethu                    Yes           12:07 PM, 27th Feb                     Neethu                    I ordered one sweater on 24th           12:07 PM, 27th Feb                     Neethu                    Still it's showing processing           12:07 PM, 27th Feb                     Neethu                    To click and collect           12:07 PM, 27th Feb                   Mohammad                   We are sorry to hear that you still did not get your order yet.           12:08 PM, 27th Feb                     Neethu                    Order ID is 8416043649           12:08 PM, 27th Feb                   Mohammad                   Thank you for sharing the order id.           12:08 PM, 27th Feb                     Neethu                    Can you please check and update           12:08 PM, 27th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           12:08 PM, 27th Feb                     Neethu                    Sure           12:08 PM, 27th Feb                   Mohammad                   Thank you for your patience.           12:09 PM, 27th Feb                   Mohammad                   We have checked and found that your order 8416043649 is ready for pickup at the store .           12:09 PM, 27th Feb                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.    ​           12:10 PM, 27th Feb                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           12:10 PM, 27th Feb                     Neethu                    Ok thank you...           12:10 PM, 27th Feb                     Neethu                    Should I bring the same person civil id with me?           12:11 PM, 27th Feb                     Neethu                    Sms I don't have..because in app it's showing processing only           12:12 PM, 27th Feb                   Mohammad                   The person who is going to pick up should have his own personal National ID.           12:12 PM, 27th Feb                   Mohammad                   Also note that you can consider this conversation as the proof of collection.           12:13 PM, 27th Feb                     Neethu                    Okk           12:13 PM, 27th Feb                     Neethu                    Ok thank you           12:13 PM, 27th Feb                     Neethu                    So I will send this screenshot to him for the proof           12:14 PM, 27th Feb                   Mohammad                   If another person is going to pickup the order on behalf you than he/she should have this conversation with him/her as a proof of collection.           12:15 PM, 27th Feb                   Mohammad                   Is there anything else I can assist you with?           12:17 PM, 27th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:19 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5760906