Subject: [JIRA] (REL-167622) Refund issue # 6805869026
From: "Achyuth (Jira)" <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 04:58:24 +0000

Achyuth *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-167622 Refund issue # 6805869026 

Achyuth *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOTNjZDE5ZTBlMTFhNDQ3NWI5MmRhMGM5YmJlYTlhZDciLCJwIjoiaiJ9 )

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REL-167622 ( https://landmark.atlassian.net/browse/REL-167622?atlOrigin=eyJpIjoiOTNjZDE5ZTBlMTFhNDQ3NWI5MmRhMGM5YmJlYTlhZDciLCJwIjoiaiJ9 )

Refund issue # 6805869026 ( https://landmark.atlassian.net/browse/REL-167622?atlOrigin=eyJpIjoiOTNjZDE5ZTBlMTFhNDQ3NWI5MmRhMGM5YmJlYTlhZDciLCJwIjoiaiJ9 )
Updates
Achyuth 8:55 AM GST Assignee: Achyuth Anas.saeed Resolution: Done Status: Work In Progress Completed
Comments
Achyuth 8:55 AM GST

Hi @Anas.saeed Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-167622?atlOrigin=eyJpIjoiOTNjZDE5ZTBlMTFhNDQ3NWI5MmRhMGM5YmJlYTlhZDciLCJwIjoiaiJ9 )

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