Subject: New Reply Received - Orders/ 9409778785 and 9407691089
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 19:40:39 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Orders/ 9409778785 and 9407691089  Ticket comment <div>Dear Mohammed </div>
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<div>Do u can help me by return the goods ? <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Feb 26, 2023, at 6:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5752930</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr"><div dir="ltr">Hi Hala,<br><br><span class="" dir="ltr">Thank you getting in touch with Centrepoint.<br><br>We see that you want to return your item which you ordered from our website in December and January. <br><br>As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on Dec, 30 and Jan 14, so we won't be able to initiate a return request here. <br><br>For any further information on return, please visit the below link: <br><a href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#" rel="noreferrer">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a></span><span class="" dir="ltr"><br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.</span>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, " dir="ltr">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752930