Subject: Ticket Assigned - Conversation with Farrah Belle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 13:05:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farrah Belle Farrah Belle                    Hi           04:42 PM, 26th Feb                     Farrah Belle                    1           04:43 PM, 26th Feb                   Mohammad                   Good Evening Farah, Thank you for contacting Max, This is Khalid, How may I assist you today?           04:47 PM, 26th Feb                     Farrah Belle                    Hi           04:47 PM, 26th Feb                     Farrah Belle                    I submitted a return           04:47 PM, 26th Feb                     Farrah Belle                    And i chose to refund to S Pay           04:48 PM, 26th Feb                     Farrah Belle                    When i should i see the amount?           04:48 PM, 26th Feb                   Mohammad                   Could you please confirm us the order id 9415776882/           04:48 PM, 26th Feb                     Farrah Belle                             04:49 PM, 26th Feb                   Mohammad                   Thank you for the confirmation.           04:49 PM, 26th Feb                   Mohammad                   We would like to inform you that we have checked and found the return request under the order id 9415776882.           04:50 PM, 26th Feb                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           04:50 PM, 26th Feb                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/dajfoz through the tracking number RP022623002744.           04:51 PM, 26th Feb                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           04:51 PM, 26th Feb                   Mohammad                   Once the refund of amount AED 223 will be done, it will instantly refunded back in your My Credit wallet.           04:52 PM, 26th Feb                   Mohammad                   Is there anything else I can assist you with?           04:52 PM, 26th Feb                     Farrah Belle                    Oh! I chose S Pay because it said instant refund.           04:52 PM, 26th Feb                     Farrah Belle                    Can i change it to refund to card?           04:52 PM, 26th Feb                   Mohammad                   The instant refund means it will not take 7-14 days to refund after quality check, as it does take in the card payment.           04:54 PM, 26th Feb                     Farrah Belle                             04:54 PM, 26th Feb                     Farrah Belle                    Coz im planning to purchase again           04:54 PM, 26th Feb                     Farrah Belle                    With the correct size           04:55 PM, 26th Feb                     Farrah Belle                    Now can u change it to “refund to card?           04:55 PM, 26th Feb                   Mohammad                   Once the refund will be done you can use the My credit wallet to purchase the item of your choice again.           04:55 PM, 26th Feb                   Mohammad                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:55 PM, 26th Feb                     Farrah Belle                    Im asking if u can change it           04:56 PM, 26th Feb                     Farrah Belle                    I want it refunded to my card           04:56 PM, 26th Feb                   Mohammad                   Kindly note that the refund in the card may take upto 7-14 days to reflect in your account.           04:57 PM, 26th Feb                     Farrah Belle                    Its fine           04:58 PM, 26th Feb                     Farrah Belle                    Please just refund to my card           04:58 PM, 26th Feb                   Mohammad                   We will have to first cancel this request and to create the another return request.           04:59 PM, 26th Feb                   Mohammad                   Kindly wait for a moment to do the needful for you.           04:59 PM, 26th Feb                     Farrah Belle                    Ok           04:59 PM, 26th Feb                     Farrah Belle                    Now i can submit a return again?           05:01 PM, 26th Feb                   Mohammad                   Thank you for your patience.           05:01 PM, 26th Feb                   Mohammad                   Kindly note that we have created a new return request with the return tracking id RP022623002782.           05:02 PM, 26th Feb                   Mohammad                   The collection process will be the same as told you earlier.           05:02 PM, 26th Feb                   Mohammad                   Once the refund will be done it may take upto 7-14 days to reflect in your account.           05:03 PM, 26th Feb                     Farrah Belle                    Oh! I dont need to do anything?           05:03 PM, 26th Feb                   Mohammad                   Is there anything else I can assist you with?           05:03 PM, 26th Feb                   Mohammad                   You do not have to do anything as the return request has been created at our end.           05:04 PM, 26th Feb                     Farrah Belle                    No need to submit a return?           05:04 PM, 26th Feb                     Farrah Belle                    Ok thank u           05:04 PM, 26th Feb                   Mohammad                   Is there anything else I can assist you with?           05:04 PM, 26th Feb                     Farrah Belle                    Thats it           05:04 PM, 26th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:04 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5757713