Subject: Note Added - [#5693150] Debit Card Payment Charge
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 12:24:10 +0000

Hi ,    Mohammed Aadhil added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5693150    Subject:  Debit Card Payment Charge   Requester: Afifasultana18    Note Content:   <div class="WordSection1">
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<div class="xxmsonormal"><span lang="EN-US">Please note below mail for Bank. We havnt deducted the amount as per NI merchant
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<div class="xxmsonormal"><span lang="EN-US">Thanks </span></div>
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<div class="xxmsonormal"><span lang="EN-US">Mohamed Aadhil </span></div>
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<span lang="EN-US">Dear Valued Merchant,</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span lang="EN-US">Thank you for contacting us,</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span lang="EN-US">With reference to your e-mail, Kindly note that we don’t process declined transactions, please refer the merchant to contact customer to raise a dispute with his/her issuer bank for the amount that have been deducted.</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span lang="EN-US">Please feel free to revert in case of any future assistance.
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<span lang="EN-US">Thanks &amp; Regards, </span><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<b><span style="font-size:11.5pt">Muhammed Walid</span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span style="font-size:11.5pt">Merchant Settlement</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a><br>
<b>Sent: </b>Sunday, 26 February 2023 4:18 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Pearl Rodrigues</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Mohammed Aadhil</a>; <a href="mailto:[email-masked]" rel="noreferrer">
Ops cpsahara</a><br>
<b>Cc: </b><a href="mailto:[email-masked]" rel="noreferrer">Escalations Dxbteam</a>;
<a href="mailto:[email-masked]" rel="noreferrer">Jainul Ameer Mohammed Hussain</a><br>
<b>Subject: </b>Fwd: [#5693150] - Debit Card Payment Charge</div>

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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly provide us the further update on the following issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the following,<br>
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Store Name : Centrepoint Sahara City Centre, Dubai - PO BOX 25030.<br>
Amount : AED 50<br>
Cx;s Name : Afifa Sultana<br>
Cx's contact number : 0528264597 and 0502934796</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 22 Feb at 12:46 PM
<span class="separator">, Pearl Rodrigues &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please update on the below issue and confirm once resolved.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, February 21, 2023 8:02 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5693150] - Debit Card Payment Charge</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly assist us to resolve the following issue asap.<br>
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With reference to the following,<br>
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Store Name : Centrepoint Sahara City Centre, Dubai - PO BOX 25030.<br>
Amount : AED 50<br>
Cx;s Name : Afifa Sultana<br>
Cx's contact number : 0528264597 and 0502934796<br>
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Issue Description : As per the cx "On 5th Jan 2023, 22:59 hrs in the process of purchasing an apparel from Splash at Centrepoint Sahara City Centre, Dubai - PO BOX 25030.<br>
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The total cost for the apparel was AED 109, however I wanted to use the Splash Shukran Pay that I had on my splash account for AED 59 associated with 0502934796  and pay the remaining amount of AED 50 by card.<br>
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The billing associate helped me do the same, she tried redeeming the Splash Shukran pay online and then charged my card of AED 50. Then the system got stuck for about 15 to 20 mins to which she involved the senior billing team members named Ishara only to later
 realise that the billing associate shouldn't have charged the remaining amount by card but instead should have collected cash in case of redeeming Shukran pay online. My card was successfully charged AED 50 but the points online were not redeemed.<br>
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However, my card was successfully charged for AED 50 to which I was provided the transaction receipt as well, please see attached receipt for your reference. <br>
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The team says that they do not see the payment on their invoice and have advised me to dispute it with my bank after waiting for 60 mins at the counter and later following up with them for a week with a lady named Ishara . I had to leave the store with great
 disappointment as I couldn't purchase something that I liked even after the amount was successfully deducted from my bank.<br>
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For the dispute my bank says the receipt clearly states its a successful transaction and not declined or rejected to dispute. In turn they have advised me to reach out to the merchant that is you all.<br>
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It's an extremely frustrating experience for the customer who is at no fault of what the billing associate was unaware of. I would kindly request you to look into the details and help with a solution for this issue."<br>
<br>
Kindly check the same and assist us to resolve the issue.<br>
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Regards, <br>
Mohammad Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sat, 18 Feb at 1:20 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the following concern.<br>
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With reference to the following,<br>
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Store Name : Centrepoint Sahara City Centre, Dubai - PO BOX 25030.<br>
Amount : AED 50<br>
Cx;s Name : Afifa Sultana<br>
Cx's contact number : 0528264597 and 0502934796<br>
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Issue Description : As per the cx "On 5th Jan 2023, 22:59 hrs in the process of purchasing an apparel from Splash at Centrepoint Sahara City Centre, Dubai - PO BOX 25030.<br>
<br>
The total cost for the apparel was AED 109, however I wanted to use the Splash Shukran Pay that I had on my splash account for AED 59 associated with 0502934796  and pay the remaining amount of AED 50 by card.<br>
<br>
The billing associate helped me do the same, she tried redeeming the Splash Shukran pay online and then charged my card of AED 50. Then the system got stuck for about 15 to 20 mins to which she involved the senior billing team members named Ishara only to later
 realise that the billing associate shouldn't have charged the remaining amount by card but instead should have collected cash in case of redeeming Shukran pay online. My card was successfully charged AED 50 but the points online were not redeemed.<br>
<br>
However, my card was successfully charged for AED 50 to which I was provided the transaction receipt as well, please see attached receipt for your reference. <br>
<br>
The team says that they do not see the payment on their invoice and have advised me to dispute it with my bank after waiting for 60 mins at the counter and later following up with them for a week with a lady named Ishara . I had to leave the store with great
 disappointment as I couldn't purchase something that I liked even after the amount was successfully deducted from my bank.<br>
<br>
For the dispute my bank says the receipt clearly states its a successful transaction and not declined or rejected to dispute. In turn they have advised me to reach out to the merchant that is you all.<br>
<br>
It's an extremely frustrating experience for the customer who is at no fault of what the billing associate was unaware of. I would kindly request you to look into the details and help with a solution for this issue."<br>
<br>
Kindly check the same and assist us to resolve the issue.<br>
<br>
Regards, <br>
Mohammad Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Tue, 14 Feb at 10:58 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx;s Name : Afifa Sultana<br>
Cx's contact number : 0528264597 and 0502934796</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description : As per the cx "On 5th Jan 2023, 22:59 hrs in the process of purchasing an apparel from Splash at Centrepoint Sahara City Centre, Dubai - PO BOX 25030.<br>
<br>
The total cost for the apparel was AED 109, however I wanted to use the Splash Shukran Pay that I had on my splash account for AED 59 associated with 0502934796  and pay the remaining amount of AED 50 by card.<br>
<br>
The billing associate helped me do the same, she tried redeeming the Splash Shukran pay online and then charged my card of AED 50. Then the system got stuck for about 15 to 20 mins to which she involved the senior billing team members named Ishara only to later
 realise that the billing associate shouldn't have charged the remaining amount by card but instead should have collected cash in case of redeeming Shukran pay online. My card was successfully charged AED 50 but the points online were not redeemed.<br>
<br>
However, my card was successfully charged for AED 50 to which I was provided the transaction receipt as well, please see attached receipt for your reference. <br>
<br>
The team says that they do not see the payment on their invoice and have advised me to dispute it with my bank after waiting for 60 mins at the counter and later following up with them for a week with a lady named Ishara . I had to leave the store with great
 disappointment as I couldn't purchase something that I liked even after the amount was successfully deducted from my bank.<br>
<br>
For the dispute my bank says the receipt clearly states its a successful transaction and not declined or rejected to dispute. In turn they have advised me to reach out to the merchant that is you all.<br>
<br>
It's an extremely frustrating experience for the customer who is at no fault of what the billing associate was unaware of. I would kindly request you to look into the details and help with a solution for this issue."<br>
<br>
Kindly check the same and assist us to resolve the issue.</span></div>
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