Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 12:02:24 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel your order.   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Hello</div>
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The issue that you cancel my order(4716066718) due bad quality in the selected item (<span style='font-family:"Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important' class="ContentPasted0">Giggles
 Brooklyn Baby Cot - 130x70 cm)</span> and you claim that it is the last piece although the item still (new in) status in your website. </div>
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<img style="max-width: 100%; width: 369px; height: 438px" class="ContentPasted1 w-3024 h-4032" id="imageSelected0" width="369" height="438" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzExMTExMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0-MbhRmKCnrU9SDohSl6Tv-cKAFAgP9tlr9x7D9CWc4" data-id="2044013111113"><br>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, February 26, 2023 12:19 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re:  Sorry, we had to cancel your order.
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5751798</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5751798<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Fadi,</div>
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<div dir="ltr">Thanks for reaching out to Centrepoint and giving us the opportunity to assist you.<br>
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We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
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During quality check we found out that Giggles Brooklyn Baby Cot - 130x70 cm item was not in a good condition to be sold and they was the last of its stock hence we took it out of your order. <br>
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We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.<br>
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Also let us know if you are facing any other problem regarding the order so that we can check and assist you accordingly.<br>
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Looking forward to hear from you soon.</div>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span dir="ltr" style="color:rgb(0,0,0)">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5751798