Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 11:11:54 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Order#8414163682 Hello the kasalong clock is not working from the order. We have changed multiple batteries and it dies not move right from the start. We need a replacement           02:39 PM, 26th Feb                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting us, This is Khalid, I will be happy to help you.           02:41 PM, 26th Feb                     User                    Good afternoon khalid many Thanks           02:41 PM, 26th Feb                   Mohammad                   Thank you for sharing the order id.           02:42 PM, 26th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           02:42 PM, 26th Feb                     User                    Thank you           02:42 PM, 26th Feb                   Mohammad    
                Thank you for your patience.           02:44 PM, 26th Feb                   Mohammad                   Could you please confirm us if you are concerning about the item Gordon Wall Clock - 49x65 cm?           02:44 PM, 26th Feb                     User                    No           02:44 PM, 26th Feb                     User                    it is the kassalong clock           02:45 PM, 26th Feb                     User                    gordon clock and the other one are working fine           02:45 PM, 26th Feb                   Mohammad                   Thank you for the confirmation.           02:46 PM, 26th Feb                   Mohammad                   Kasalong 5-Piece Wall Clock and Mirror Set, this one is the item which is not working.           02:47 PM, 26th Feb                     User                    yes please           02:47 PM, 26th Feb                   Mohammad                   Could you please confirm us from how many days you are getting 
 this problem?           02:49 PM, 26th Feb                     User                    I just installed all the clocks today and since morning this one is not working           02:49 PM, 26th Feb                   Mohammad                   We would like to inform you that the replacement is currently not available but you can return the item for a refund. If you want we can create the return request on you behalf today since today is the last day of the return policy for this item.           02:52 PM, 26th Feb                     User                    Yes please           02:52 PM, 26th Feb                   Mohammad                   In order to proceed the return request I would request you to share the video of the clock showing that the battery is inserted but the clock is not working.           02:54 PM, 26th Feb                     User                    ok but there is no arm for seconds, so how long shall i make a video for?           02:55 PM, 26th Feb                  
  Mohammad                   In that case please make a video for two minutes.           02:55 PM, 26th Feb                   Mohammad                   Once the video done kindly send the same here.           02:57 PM, 26th Feb                   Mohammad                   We are waiting for your response.           03:01 PM, 26th Feb                     User                    Hi, Just sent it           03:01 PM, 26th Feb                     User                    * File attached - WhatsApp Video 2023-02-26 at 14.00.19.mp4 *    just sent it           03:01 PM, 26th Feb                     User                    Hi did you receive it?           03:03 PM, 26th Feb                   Mohammad                   Thank you for sharing the video.           03:04 PM, 26th Feb                   Mohammad                   Kindly wait for a moment to check the same.           03:04 PM, 26th Feb                   Mohammad                   I am going to create the return request now, kindly wa
 it for another 2 minutes.           03:06 PM, 26th Feb                     User                    ok Thank you           03:06 PM, 26th Feb                   Mohammad                   Thank you for your patience.           03:07 PM, 26th Feb                   Mohammad                   Kindly note that i have created the return request for the same item.           03:08 PM, 26th Feb                   Mohammad                   And the collection will be done within 2-5 working days by the courier partner LMG.           03:08 PM, 26th Feb                   Mohammad                   You can track your return request through the link : https://rb.gy/xptpbx with the tracking id RP0226230006843           03:09 PM, 26th Feb                     User                    Many Thanks           03:09 PM, 26th Feb                   Mohammad                   Is there anything else I can assist you with?           03:10 PM, 26th Feb                     User                    No Thank you for 
 the help           03:11 PM, 26th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           03:11 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5757169