Subject: Ticket Assigned - Conversation with ??K.E??
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 09:40:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ??K.E?? ??K.E??                    Hello           01:23 PM, 26th Feb                     ??K.E??                    I want to make a follow up for a complaint about returned items           01:23 PM, 26th Feb                     ??K.E??                    The complaint number is 5750464           01:24 PM, 26th Feb                     ??K.E??                    I did a return of 6 items then another return of 3 items. When the first courier came he took the 6 items then the next day another courier came and he wanted the 6 items. I contacted the customer service and they canceled the return of the 6 items and the 3 items are still with me and no one is willing to pick them. I contacted the courier and told him to return the wrong items he picked but he said he already sent them to Dubai Now the 6 items are out and in the system they are shown that I still
  have them           01:27 PM, 26th Feb                     ??K.E??                             01:27 PM, 26th Feb                     ??K.E??                    This is a screenshot of my conversation with the courier           01:27 PM, 26th Feb                     ??K.E??                    I need help in getting my money refunded           01:27 PM, 26th Feb                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:27 PM, 26th Feb                     ??K.E??                    Please read the above           01:28 PM, 26th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           01:28 PM, 26th Feb                   Mohammad                   We have checked and found that your issue has already been escalated to the concerned team.           01:31 PM, 26th Feb                     ??K.E??                    I didnt recei
 ve any confirmation Also no body came to pick the three items that I still have           01:32 PM, 26th Feb                   Mohammad                   Once we will receive any update we will get back to you via email.           01:32 PM, 26th Feb                   Mohammad                   We will update you on this email id [email-masked].           01:33 PM, 26th Feb                     ??K.E??                    How long will the process take           01:34 PM, 26th Feb                   Mohammad                   Kindly confirm if it is correct one.           01:34 PM, 26th Feb                     ??K.E??                    And please initiate a return of the 3 items           01:34 PM, 26th Feb                     ??K.E??                    Yes           01:34 PM, 26th Feb                   Mohammad                   Thank you for the confirmation.           01:35 PM, 26th Feb                   Mohammad                   We cannot assure you about the timings but
  will try to resolve it as earliest as possible.           01:35 PM, 26th Feb                   Mohammad                   Is there anything else I can assist you with?           01:36 PM, 26th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:38 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5756741