Subject: New Reply Received - Shukran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 09:02:03 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Shukran  Ticket comment <div>Hi</div>
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<div>See below screenshot when I try to link my account.</div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzEwMTkwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bYCBJO3-Hay6CLlfaaXSsABxzzcg9oPMbfjwQ_wmuUg" data-id="2044013101900"><br>Regards</div>
<div>Joana </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 26 Feb 2023, at 12:20 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5748636</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Khalid : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Joana,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">We’re really sorry if we’ve taken longer than usual to get back to you.</div>
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<br>We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.<br> <br>To link your Shukran card, please follow the below steps:<br> <br>1- Log in your account.<br>2- Go to My account &gt; Shukran &gt; Link your account here.<br>3- Follow the provided steps on the webpage<br> <br>After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.<br><br>
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<div dir="ltr">If you face any problem while linking your account, kindly let us know and we will be happy to help you.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Babyshop </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5748636