Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Feb 2023 06:14:54 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear Team,<div dir="auto"><br></div>
<div dir="auto">Please note the below mentioned  order numbers against  that i have raised  a return and refund  request after 4 days from your side i got a confirmation  message  that refund  will be credited  with in 5 to 7 days,  today is 8th day finised still refund  not credited to my account,  please  do the needful </div>
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<div dir="auto">ORDER NUMBER'S : 9414797324 &amp; 9414818253</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 18 Feb 2023, 1:54 pm Mathews Nediyapala, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Refund still not processed </div>
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<div dir="ltr" class="gmail_attr">On Sat, 18 Feb 2023, 1:20 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5722113</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Reena kumari : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<br>Hi Mathews,<br><br>Thank you for contacting us.<br><br>We apologize for the inconvenience caused.<br><br>We would like to inform you that for the return request for order No. 9414797324, the return product has been collected from your end.<br><br>We would like to tell you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund. <br><br>​Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br><br>Thank you,<br>Centrepoint support team</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722113