Subject: Ticket Assigned - Conversation with Jawad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 16:29:40 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jawad Jawad                    Hello           08:08 PM, 25th Feb                   Mohammad                   Good Evening Jawad, Thank you for contacting us, This is Khalid, How may I assist you today?           08:10 PM, 25th Feb                     Jawad                    Can I have an update on my refund?!           08:11 PM, 25th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           08:11 PM, 25th Feb                     Jawad                    Its been more than 10 days from my last message and almost a month from returning products           08:11 PM, 25th Feb                   Mohammad                   Could you please confirm us if you are concerning about the order id 9412765866?           08:13 PM, 25th Feb                     Jawad                    Wait           08:14 PM, 25th F
 eb                     Jawad                    Let me check           08:14 PM, 25th Feb                     Jawad                    Yes           08:15 PM, 25th Feb                   Mohammad                   Thank you for the confirmation.           08:15 PM, 25th Feb                   Mohammad                   We would like to inform you that we have processed the refund of amount AED 63.66 on 2/16/23  and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           08:16 PM, 25th Feb                     Jawad                    Bro, I gave the option to my shukran account           08:16 PM, 25th Feb                     Jawad                    That bank account is not mine           08:16 PM, 25th Feb                     Jawad                    So I clearly gave the option to deposit cash back to my shukran account           08:17 PM, 25th Feb                   Mohammad                   Kindly confirm us if the card
  ending with 5725 does not belongs to you.           08:17 PM, 25th Feb                     Jawad                    No , it belongs to my friend           08:18 PM, 25th Feb                     Jawad                    I paid money to him by hand           08:18 PM, 25th Feb                     Jawad                    So i need refund to my shukran           08:18 PM, 25th Feb                   Mohammad                   Kindly note that the refund always goes to the original mode of payment which was used at the time of placing the order.           08:20 PM, 25th Feb                   Mohammad                   Hence we are not able to process the refund in any other mode.           08:20 PM, 25th Feb                     Jawad                    The why you are asking how we needs to get refund?!           08:21 PM, 25th Feb                     Jawad                    There was a question when refund option gave           08:21 PM, 25th Feb                     Jawad             
        How u need money back           08:21 PM, 25th Feb                     Jawad                    If it is to shukran, you were saying refund will process instantly           08:21 PM, 25th Feb                   Mohammad                   Kindly note that the shukran option is available if the order is cash on delivery.           08:24 PM, 25th Feb                   Mohammad                   Is there anything else I can assist you with?           08:26 PM, 25th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:28 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5754658