Subject: Ticket Assigned - Conversation with ~Sunya
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 16:22:20 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ~Sunya ~Sunya                    Hi           07:59 PM, 25th Feb                     ~Sunya                    Kindly refund this order. Have returned the order to courier as it reached too late           07:59 PM, 25th Feb                   Mohammad                   Good Evening Sunya, Thank you for contacting Max, This is Khalid, How may I assist you today?           08:04 PM, 25th Feb                   Mohammad                   Could you please share with us your order id : 9415542137?           08:07 PM, 25th Feb                   Mohammad                   *confirm           08:07 PM, 25th Feb                     ~Sunya                    Yes           08:07 PM, 25th Feb                     ~Sunya                    Confirmed           08:08 PM, 25th Feb                   Mohammad                   Thank you for the confirmation.           08:09 PM,
  25th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           08:10 PM, 25th Feb                     ~Sunya                    Ok           08:10 PM, 25th Feb                   Mohammad                   We are still on it.           08:12 PM, 25th Feb                   Mohammad                   As per the tracking details it is found that the order is rejected at your end, kindly confirm us the same.           08:12 PM, 25th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           08:15 PM, 25th Feb                   Mohammad                   If the order is rejected, kindly note that it will take take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           08:16 PM, 25th Feb                     ~Sunya                    Yes.. it was r
 ejected because the courier called for directions on Friday evening when receiver was at airport           08:18 PM, 25th Feb                   Mohammad                   Once the refund will be done, it may take upto 7-14 days to reflect in your bank account.           08:18 PM, 25th Feb                     ~Sunya                    Ok. Thank you.           08:18 PM, 25th Feb                   Mohammad                   Is there anything else I can assist you with?           08:19 PM, 25th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:21 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5754635