Subject: Ticket Assigned - Conversation with joannah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 16:06:58 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joannah joannah                    hi           07:31 PM, 25th Feb                     joannah                    i would like to report your driver           07:31 PM, 25th Feb                     joannah                    to much rude           07:31 PM, 25th Feb                     joannah                    he tell for me 5pm cut here duty but he call me at 5:31 how come he cannot come at 6 that time he call im inside the bathroom           07:32 PM, 25th Feb                     joannah                    i talk to driver but he is to much rude           07:33 PM, 25th Feb                     joannah                    i order by online           07:33 PM, 25th Feb                   Mohammad                   Good Evening Joannah, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           07:33 PM, 25th Feb            
          joannah                    read my message           07:34 PM, 25th Feb                     joannah                    im to much disappointed to your driver that i team i will bring in the Philippines my flight tomorrow           07:35 PM, 25th Feb                     joannah                    this is not the first time i order but your driver now is very rude he don't understand that im inside the bathroom           07:35 PM, 25th Feb                     joannah                    and he tell his duty finish 5 pm but he call me 5:30           07:36 PM, 25th Feb                     joannah                    explain it           07:36 PM, 25th Feb                     joannah                    then im trying to call your branch no body answer           07:37 PM, 25th Feb                   Mohammad                   We are really sorry for the inconvenience caused to you.           07:38 PM, 25th Feb                   Mohammad                   Kindly allow me a moment to 
 check the details for you.           07:38 PM, 25th Feb                     joannah                    im waiting for rhe order morning until afternoon just i go bathroom then he tell for me i cannot come to much traffic its not my problem           07:40 PM, 25th Feb                   Mohammad                   Thank you for your patience.           07:41 PM, 25th Feb                   Mohammad                   We would like to inform you that we will escalate this issue to the courier team to expedite the delivery of your order.           07:41 PM, 25th Feb                     joannah                    then i tell can you come again the he tell for me my duty finish 5pm he call me 5:30 do i look like baby so i cannot see the time           07:42 PM, 25th Feb                   Mohammad                   Kindly note that we are really sorry for the behavior of the delivery agent.           07:43 PM, 25th Feb                   Mohammad                   We request you to kindly all
 ow us some time so that we can do the needful you.           07:44 PM, 25th Feb                     joannah                    every time i order from your company but this is the first time your driver dont have little time to wait           07:44 PM, 25th Feb                     joannah                             07:44 PM, 25th Feb                     joannah                    see 5:32 he call           07:45 PM, 25th Feb                   Mohammad                   Thank you for sharing all the details.           07:47 PM, 25th Feb                   Mohammad                   We will forward the same to the courier team to make sure not to repeat the mistake.           07:47 PM, 25th Feb                     joannah                    tomorrow im outside at 1pm no body can receive my order           07:48 PM, 25th Feb                     joannah                    you tell 1day delivery but you don't tell that you have cut off for the time           07:49 PM, 25th Feb           
           joannah                    im sorry if i didn't answer the call of the driver but i have address he can come and make doorbell           07:50 PM, 25th Feb                     joannah                    but he don't do           07:50 PM, 25th Feb                     joannah                    only call           07:51 PM, 25th Feb                     joannah                    if i don't answer the call i hve address he can come right           07:51 PM, 25th Feb                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           07:51 PM, 25th Feb                   Mohammad                   Is there anything else I can assist you with?           07:54 PM, 25th Feb                     joannah                    what will i do ti my order now           07:54 PM, 25th Feb                     joannah                    when you will deliver           07:5
 4 PM, 25th Feb                   Mohammad                   We will try to deliver it as earliest as possible.           07:55 PM, 25th Feb                     joannah                    when           07:55 PM, 25th Feb                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           07:57 PM, 25th Feb                     joannah                    today or tomorrow           07:58 PM, 25th Feb                     joannah                    so i know if today or tomorrow           07:58 PM, 25th Feb                   Mohammad                   As it is already attempted today, so it will not be possible to reattempt today.           07:58 PM, 25th Feb                   Mohammad                   The delivery attempt will be done tomorrow.           08:00 PM, 25th Feb                     joannah                    im outside tomorrow afternoon sorry           08:01 PM, 25th Feb                   Mohamma
 d                   You can also share your preferred time so that we will forward the same to the courier team to arrange the delivery accordingly.           08:01 PM, 25th Feb                     joannah                    only morning available           08:02 PM, 25th Feb                   Mohammad                   Thank you for the confirmation           08:03 PM, 25th Feb                   Mohammad                   We will forward the same to the delivery team to deliver your order as per your convenience.           08:03 PM, 25th Feb                     joannah                    thank you           08:05 PM, 25th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:06 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5754575