Subject: Ticket Assigned - Conversation with RN
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 16:01:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with RN RN                    Hi           07:22 PM, 25th Feb                   Mohammad                   Good Evening Nazmi, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           07:26 PM, 25th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:27 PM, 25th Feb                   Mohammad                   Hi Nazmi, I have not received a response from you still, please confirm if we are still connected?           07:30 PM, 25th Feb                     RN                    Hi I messaged my concern through another number           07:30 PM, 25th Feb                     RN                    Kindly check it           07:30 PM, 25th Feb                     RN                    Hi           07:31 PM, 25th Feb                     RN                    T
 his is regarding order 9416166252           07:31 PM, 25th Feb                     RN                    Ordered 3-4 year size And received 1-2 year size           07:32 PM, 25th Feb                     RN                             07:32 PM, 25th Feb                     RN                             07:32 PM, 25th Feb                     RN                             07:32 PM, 25th Feb                   Mohammad                   Thank you for sharing the details.           07:32 PM, 25th Feb                     RN                    Please guide on how i can get the correct size and return the wrong product i have           07:32 PM, 25th Feb                   Mohammad                   Is this the item for which you are concerning about : Juniors Colourblock Polo T-shirt with Zip Closure ?           07:33 PM, 25th Feb                     RN                    Yes           07:33 PM, 25th Feb                   Mohammad                   Thank you for the confirmation.          
  07:35 PM, 25th Feb                     RN                    How can we get this sorted?           07:35 PM, 25th Feb                   Mohammad                   We are really sorry to see that you received a different item than the one you originally ordered from our website.           07:35 PM, 25th Feb                   Mohammad                   We can create a return request on behalf of you.           07:36 PM, 25th Feb                   Mohammad                   But in online return you will only get the refund           07:36 PM, 25th Feb                     RN                    Ok           07:36 PM, 25th Feb                     RN                    Then please apply for the refund           07:36 PM, 25th Feb                     RN                    But if i place a new order a delivery charge will be added           07:37 PM, 25th Feb                     RN                    How can i get the new product without delivery charges           07:37 PM, 25th Feb        
              RN                    Since the mistake is from your side           07:37 PM, 25th Feb                   Mohammad                   We also would like to inform you that in order to exchange your Babyshop product you can visit and return the product to Babyshop/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           07:40 PM, 25th Feb                     RN                    Why would i do an online purchasing if i can visit the store           07:41 PM, 25th Feb                     RN                    I will return the full order for the refund           07:42 PM, 25th Feb                     RN                    And buy somewhere else           07:42 PM, 25th Feb                     RN                    At least you should provide free delivery when we are going to purchase the item you have sent mistakenly           07:43 PM, 25th Feb                   Mohammad                   We would like to inform you that we can
  compensate your delivery charges by providing you the voucher of amount AED 10.           07:45 PM, 25th Feb                   Mohammad                   Kindly confirm us.           07:45 PM, 25th Feb                     RN                    Ok great Please provide me the voucher           07:45 PM, 25th Feb                   Mohammad                   Thank for the confirmation.           07:46 PM, 25th Feb                   Mohammad                   Please note that we will send the request for creating the voucher to the concern team and will update you via the email.           07:46 PM, 25th Feb                   Mohammad                   Kindly confirm us your email id [email-masked]           07:46 PM, 25th Feb                     RN                    Yes           07:47 PM, 25th Feb                   Mohammad                   Thank you for the confirmation.           07:48 PM, 25th Feb                   Mohammad                   Shall i create the return reque
 st for the same item on behalf of you.           07:49 PM, 25th Feb                     RN                    Yes please And i need the refund to my credit card           07:50 PM, 25th Feb                     RN                    And u please let me know the voucher code as well so that i can place a new order now           07:50 PM, 25th Feb                   Mohammad                   Once the voucher will create we will share you the same via email.           07:51 PM, 25th Feb                     RN                    How long will it take           07:52 PM, 25th Feb                   Mohammad                   We cannot assure you about the timings but will try to get it created as soon as possible.           07:52 PM, 25th Feb                     RN                    Can that be done within today?           07:53 PM, 25th Feb                     RN                    How many hours will it take in approximate to receive the voucher code?           07:55 PM, 25th Feb       
             Mohammad                   Kindly note that it will take at least 24 to 48hours as we need it to raise to the voucher team.           07:56 PM, 25th Feb                   Mohammad                   We have also created the return request for the same item.           07:56 PM, 25th Feb                     RN                    Alright Thanks           07:56 PM, 25th Feb                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/gzpjna through the tracking number RP022523002219.           07:58 PM, 25th Feb                     RN                    Ok           07:58 PM, 25th Feb                   Mohammad                   Is there anything else I can assist you with?           07:59 PM, 25th Feb                     RN                    No Thanks           08:00 PM, 25th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.
            08:00 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5754550