Subject: Ticket Assigned - Conversation with Halima
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 13:12:46 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Halima Halima                    Hi           05:01 PM, 25th Feb                     Halima                    There?           05:02 PM, 25th Feb                   Mohammad                   Good Evening Halima, Thank you for contacting Max, This is Khalid, How may I assist you today?           05:03 PM, 25th Feb                     Halima                    Hi Khalid           05:03 PM, 25th Feb                     Halima                    I placed an order last week. After a while i cancelled 2 items.. but the amount is not returned yet           05:03 PM, 25th Feb                     Halima                    Nor received any email that I'll receive it back           05:04 PM, 25th Feb                     Halima                             05:04 PM, 25th Feb                   Mohammad                   We are sorry to hear that you still did not get t
 he refund.           05:05 PM, 25th Feb                   Mohammad                   And thank you for sharing the order id .           05:05 PM, 25th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           05:05 PM, 25th Feb                     Halima                    No problem           05:05 PM, 25th Feb                     Halima                    I am sure I'll get the refund. But its the first time i cancelled items before shipping so need to make sure what is the process           05:06 PM, 25th Feb                   Mohammad                   Thank you for your patience.           05:08 PM, 25th Feb                   Mohammad                   We have checked and found that your refund amounts of AED 21 and AED 54 have been successfully processed on your original mode of payment dated on Feb 22, 2023.           05:08 PM, 25th Feb                   Mohammad                   Kindly note that it may take upto 7-14 d
 ays to reflect the amount in your account.           05:08 PM, 25th Feb                   Mohammad                   Is there anything else I can assist you with?           05:10 PM, 25th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           05:12 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5753771