Subject: New Reply Received - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 12:04:13 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Conversation with User  Ticket comment <div dir="ltr"></div>
<div dir="ltr" style="direction: ltr">Hello Mohamed,</div>
<div dir="ltr" style="direction: ltr">Someone from customer service called me last week and informed that a technical person will come after national days to view the reported issues.</div>
<div dir="ltr" style="direction: ltr"><br></div>
<div dir="ltr" style="direction: ltr"><br></div>
<div dir="ltr" style="direction: ltr">Thank you</div>
<div dir="ltr" style="direction: ltr">Meshal</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 24 Feb 2023, at 2:20 PM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5632936</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5632936<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Khalid : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Meshal,<br><br>
</div>
<div dir="ltr">Thank you for ​your patience.<br><br>We apologize for the inconvenience caused to you and really sorry if we’ve taken longer than usual to get back to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We are contacting you regarding the issue with under the order ids 8409462045 and 8402609063. We request you to kindly share with us the complete details regarding the issue you were facing so that we will be able fully.<br> <br>Looking forward to hear from you soon.</div>
<div dir="ltr">​<br>
</div>
</div>
<div dir="ltr">Thank You,<br>Homecentre Support Team</div>
</div>
<div></div>
<div><br></div>
<br>

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5632936