Subject: Ticket Assigned - Conversation with Shan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 11:26:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shan Shan                    Hello           02:50 PM, 25th Feb                   Mohammad                   Good Afternoon Shan, Thank you for contacting us, This is Khalid, How may I assist you today?           02:55 PM, 25th Feb                     Shan                    I buy some thing so I will return this so what is the procedure           02:56 PM, 25th Feb                   Mohammad                   We would like to inform you that you can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           02:57 PM, 25th Feb                   Mohammad                   Could you please also share with us your order id, so that we can check and assist you accordingly?           02:58 PM, 25th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:00 PM, 25th Feb                     Shan                    No           03:02 PM, 25th Feb                     Shan                             03:02 PM, 25th Feb                   Mohammad                   Thank you for sharing the details.           03:04 PM, 25th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           03:05 PM, 25th Feb                     Shan                    Okay           03:05 PM, 25th Feb                     Shan                    Okay           03:05 PM, 25th Feb                   Mohammad                   I am still checking the details.           03:07 PM, 25th Feb                   Mohammad                   I have checked and found that you order Casio Men's Black Digital Leather Strap Watch in your order id 9416042161.           03:09 PM, 25th Feb                     Shan                    I need to replace the watch to onther my order this is possible           03:11 PM, 25th Feb                   Mohammad                   You can also drop off your return to any Centrepoint store across the UAE.           03:11 PM, 25th Feb                   Mohammad                   Here’s what you need to do.   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.           03:12 PM, 25th Feb                   Mohammad                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           03:12 PM, 25th Feb                   Mohammad                   Receive your refund: After we check your returns, we'll process your refund.           03:12 PM, 25th Feb                   Mohammad                   If you’ve paid by cash, you can ask for a cash refund.           03:13 PM, 25th Feb                   Mohammad                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:13 PM, 25th Feb                   Mohammad                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:14 PM, 25th Feb                   Mohammad                   Please note, all ELECTRONIC items are non-returnable as per our returns policy.           03:14 PM, 25th Feb                     Shan                    Ajman city center I am going to centerpoint so he told me online watch not here refund so I ask him what I do so he told me check online           03:15 PM, 25th Feb                   Mohammad                   Kindly note that we will check the same with our concerned team and will update you via the email.           03:18 PM, 25th Feb                     Shan                    Okay           03:18 PM, 25th Feb                   Mohammad                   Is there anything else I can assist you with?           03:20 PM, 25th Feb                     Shan                    He told me I have no any options to do watch refund only clothes and shoes           03:21 PM, 25th Feb                     Shan                    Refund           03:21 PM, 25th Feb                   Mohammad                   We can understand your concern here.           03:24 PM, 25th Feb                   Mohammad                   Kindly allow us some time so that we can check the same and will update you via the email: [email-masked]           03:24 PM, 25th Feb                     Shan                    Ok I am waiting for you           03:25 PM, 25th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:26 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5753218