Subject: Ticket Assigned - Conversation with Joiëgirl
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 11:20:05 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joiëgirl Joiëgirl                    Hi did not received any sms yet           02:54 PM, 25th Feb                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting us, This is Khalid. I will be happy to help you.           03:00 PM, 25th Feb                   Mohammad                   Could you please confirm us your order id 9415947109?           03:02 PM, 25th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:05 PM, 25th Feb                   Mohammad                   We have checked and found that you placed the order with us on Feb 23, 2023 and the expected date of collection of your order is Feb 25, 2023           03:06 PM, 25th Feb                     Joiëgirl                    Yes           03:06 PM, 25th Feb                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           03:06 PM, 25th Feb                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           03:07 PM, 25th Feb                     Joiëgirl                    Hmm           03:07 PM, 25th Feb                   Mohammad                   Is there anything else I can assist you with?           03:08 PM, 25th Feb                     Joiëgirl                    Yeah thinking of canceling it           03:09 PM, 25th Feb                     Joiëgirl                    Thanks           03:09 PM, 25th Feb                   Mohammad                   Kindly note that the we are not able to cancel the order as it is already in transit to the store.           03:10 PM, 25th Feb                     Joiëgirl                    If it’s in the store why can someone sms me to collect it.           03:12 PM, 25th Feb                   Mohammad                   Hi Joie, we will check the same with our store team and will inform you via the email once any update will recieve.           03:14 PM, 25th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           03:17 PM, 25th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:19 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5753183