Subject: New Reply Received - Re: Sorry, your order was cancelled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 22:06:34 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Sorry, your order was cancelled  Ticket comment <div style="font-family: inherit; font-size: inherit; color: rgb(0, 0, 0)"></div>
<div style="font-family: inherit; font-size: inherit; color: rgb(0, 0, 0)">No one called me or informed me about my package </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, February 22, 2023 7:20 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Sorry, your order was cancelled
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5735092</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Saadia,<br>
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Thank you for reaching out to us and giving us the opportunity to assist you.<br>
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We sincerely apologize for any inconvenience caused to you.<br>
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We would like to inform you that our courier partner tried to deliver your order on Feb 16 but without success.<br>
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The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items. <br>
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<div dir="ltr">We request you to kindly confirm us if you have received any call from the courier or not so that we will forward this issue to the courier team to make sure not to repeat the same mistake in the future.</div>
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<div dir="ltr">Looking forward to hear from you soon.</div>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735092