Subject: Ticket Assigned - Conversation with ?Maryam ?
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 16:08:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?Maryam ? ?Maryam ?                    Hi           07:39 PM, 23rd Feb                     ?Maryam ?                    I was told the courier will call me           07:39 PM, 23rd Feb                     ?Maryam ?                    I still have not received a call           07:39 PM, 23rd Feb                     ?Maryam ?                    Its 7.30pm and i still have not received my item           07:40 PM, 23rd Feb                   Mohammad                   Good Evening Maryam, Thank you for contacting Babyshop, This is Khalid, How may I assist you today?           07:41 PM, 23rd Feb                     ?Maryam ?                    Hi           07:42 PM, 23rd Feb                     ?Maryam ?                    I spoke to ur colleague 1 hour ago she said the courier will call me           07:42 PM, 23rd Feb                   Mohammad                   We can see that your are contacting us regarding the order id 9415818138.           07:42 PM, 23rd Feb                     ?Maryam ?                    I placed an order for next day delivery           07:43 PM, 23rd Feb                     ?Maryam ?                    Yes           07:43 PM, 23rd Feb                     ?Maryam ?                    Its 7.30 now           07:43 PM, 23rd Feb                     ?Maryam ?                    Im still waiting for my parcel           07:43 PM, 23rd Feb                     ?Maryam ?                    My baby has her siboo3 tomorrow           07:43 PM, 23rd Feb                     ?Maryam ?                    And she will have no clothes           07:43 PM, 23rd Feb                     ?Maryam ?                    Because the order is still not here           07:43 PM, 23rd Feb                   Mohammad                   We are sorry to hear that your order is still not delivered to you.           07:45 PM, 23rd Feb                   Mohammad                   Kindly note that we will forward your issue to the delivery team to expedite the delivery of your order.           07:46 PM, 23rd Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:46 PM, 23rd Feb                     ?Maryam ?                    What time should I expect my order??           07:47 PM, 23rd Feb                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           07:48 PM, 23rd Feb                   Mohammad                   Is there anything else I can assist you with?           07:50 PM, 23rd Feb                     ?Maryam ?                    But its almost 8pm??           07:52 PM, 23rd Feb                     ?Maryam ?                    What do u mean by earliest possible           07:52 PM, 23rd Feb                     ?Maryam ?                    Can u transfer me to a manager           07:53 PM, 23rd Feb                   Mohammad                   As we already informed you we will try to deliver it as earliest as possible.           07:53 PM, 23rd Feb                     ?Maryam ?                    When is “earliest as possible”           07:53 PM, 23rd Feb                     ?Maryam ?                    It is 8pm!!           07:53 PM, 23rd Feb                     ?Maryam ?                    I need an answer about when my order will be delivered!           07:53 PM, 23rd Feb                     ?Maryam ?                    Can you transfer this conversation to a manager!           07:54 PM, 23rd Feb                   Mohammad                   As a customer support we can only follow up with the delivery team to expedite the delivery.           07:57 PM, 23rd Feb                   Mohammad                   Also note that our delivery partner delivers the order till 10PM.           07:58 PM, 23rd Feb                     ?Maryam ?                    Give me the delivery driver number please           07:58 PM, 23rd Feb                   Mohammad                   We are sorry to inform you that we are unable to provide you the driver's number as we do not have the same with us.           08:00 PM, 23rd Feb                     ?Maryam ?                    So u can gurantee it will be delivered today?           08:02 PM, 23rd Feb                   Mohammad                   We cannot guarantee that it will be delivered today but will try to deliver it as soon as possible.           08:03 PM, 23rd Feb                     ?Maryam ?                    Why can u not gurantee?!           08:03 PM, 23rd Feb                     ?Maryam ?                    I ordered it to be delivered today           08:03 PM, 23rd Feb                     ?Maryam ?                    Ur website said it will be delivered today!           08:03 PM, 23rd Feb                     ?Maryam ?                    If u cannot deliver today then cancel my order!           08:03 PM, 23rd Feb                     ?Maryam ?                    And refund my money           08:04 PM, 23rd Feb                     ?Maryam ?                    I needed it for my babys party tomorrow           08:04 PM, 23rd Feb                     ?Maryam ?                    And now u ruined her party           08:04 PM, 23rd Feb                     ?Maryam ?                    She will not have anything to wear!!           08:04 PM, 23rd Feb                   Mohammad                   We are sorry to inform you that we cannot cancel your order at this moment as it is already with the courier.           08:04 PM, 23rd Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           08:07 PM, 23rd Feb                     ?Maryam ?                    You’re a terrible company           08:07 PM, 23rd Feb                     ?Maryam ?                    I will never order from you again           08:07 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5747929