Subject: Note Added - [#5737547] missing payment voucher
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 14:55:10 +0000

Hi ,    Pearl Rodrigues added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5737547    Subject:  missing payment voucher   Requester: Wael Ali Ahmed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Mahmoud,</div>
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<div class="MsoNormal">Please look into the below issues and resolve.</div>
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<div class="MsoNormal" style="background:white"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Regards,</span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'> </span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Pearl
 Rodrigues</span></b><b><span style="font-size:10.0pt;color:black"></span></b>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Retail
 Operations Coordinator</span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:9.0pt;color:black"></span>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, February 23, 2023 5:16 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5737547] - missing payment voucher</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Team,</span></div>
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Cx wanted to file a complaint with Centrepoint, Ras Al-Khaimah branch, because of the lack of assistance on 12/5/2022, as he exchanged a voucher for a new voucher, and the new voucher was lost in the same store, and it was provided to him by the store manager
 that he would be provided with its voucher as soon as possible, and that was not done, and he contacted us On the e-mail and he was not helped and he is very upset about the lack of help from the same branch.</span></div>
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His Name Wael Ahmed <br>
Mobile no :+971529336764  and +971561188664 </span></div>
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Best Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 22 Feb at 8:27 AM
<span class="separator">, Wael Ali Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thanks dear for your replay
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 21, 2023 10:00 PM<br>
<b>To:</b> Wael Ali Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5737547] - missing payment voucher </span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Wael,<br>
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Thank you for reaching out to us.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
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We request you to please allow us some time so we can work on this and do the needful.<br>
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We appreciate your patience.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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