Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 16:43:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hello           08:20 PM, 22nd Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           08:24 PM, 22nd Feb                     ?                    I just received my parcel today           08:24 PM, 22nd Feb                     ?                             08:25 PM, 22nd Feb                     ?                    This is the order number           08:26 PM, 22nd Feb                     ?                    One of the product is incomplete           08:26 PM, 22nd Feb                     ?                             08:26 PM, 22nd Feb                     ?                    This is supposed to be T-shirt and Pajama set as described but they sent the shirt only           08:27 PM, 22nd Feb                     ?         
                     08:27 PM, 22nd Feb                     ?                    Secondly it's not removed           08:28 PM, 22nd Feb                   Mohammad                   Thank you for sharing the order id.           08:28 PM, 22nd Feb                   Mohammad                   We are really sorry for the inconvenience caused to you.           08:28 PM, 22nd Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           08:28 PM, 22nd Feb                   Mohammad                   Thank you for your patience.           08:36 PM, 22nd Feb                   Mohammad                   We would like to inform you that we have refunded your amount for Barbie Print T-shirt and Pyjamas Set as a good will gesture.           08:37 PM, 22nd Feb                   Mohammad                   You do not need to return the item, you can keep it with you.           08:37 PM, 22nd Feb                   Mohammad                   Regardi
 ng the magnetic tag, we would request you to kindly visit any nearby Centrepoint store to remove it.           08:38 PM, 22nd Feb                     ?                    Ok thanks           08:39 PM, 22nd Feb                   Mohammad                   Is there anything else I can assist you with?           08:39 PM, 22nd Feb                     ?                    Yes . I would like to know where the balance payment will be transferred since I paid cash on delivery           08:40 PM, 22nd Feb                   Mohammad                   It has been processed on to your My Credit wallet.           08:41 PM, 22nd Feb                   Mohammad                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           08:41 PM, 22nd Feb                     ?                   
           08:43 PM, 22nd Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:43 PM, 22nd Feb                     ?                    Haven't received there yet           08:43 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5744188